JetBackup Community Forums

Posted: **April 10th, 2025, 4:56 pm**

Hi,

JBMC version = 1.1.9
JB versions = 5.3.12, 5.3.14.6

I upgraded (wiped and re-installed, actually) a JBMC server to Almalinux 9 and re-installed JBMC. In the process of re-adding servers, register is failing quite simply with a missing API function.

Queue log in JBMC:

Code: Select all

Failed making API Call. Message: Invalid function provided (function: Plugin/JetBackupMC/ManageSettings)

Command line on cPanel servers agree:

Code: Select all

# jetbackup5api -F /Plugin/JetBackupMC/ManageSettings
success: 0
message: Invalid function provided (function: /Plugin/JetBackupMC/ManageSettings)
system:
  version: 5.3.14.6
  version_panel: 5.3.14.6
  tier: RELEASE
  type: cPanel
  retry_ms: 0
  disableui: 
  dr: 
  agreement_panel: 
  agreement: 
  licenseIssue: 
data:
  0: /Plugin/JetBackupMC/ManageSettings

Regards,

Nick

Posted: **April 11th, 2025, 5:36 am**

Hello NickGreen,

Thank you for contacting us! Please note that we have an internal case (JBMC - #215) to address this error. As a temporary workaround, you would be able to register the JetBackup server if it is on version 5.3.15+, which is currently available on our ALPHA tier.

If you prefer to stay on JetBackup v5.3.14.6, we have a patch available. This patch allows versions lower than v5.3.15 to successfully register to JBMC v1.1.9. To have the patch applied, please open a ticket with us through the Client Area or email [email protected].

Best Regards,

Trenton V
JetApps, LLC.
JetApps.com | JetBackup.com

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