Page 1 of 1
Jetbackup 5 with cpanel error
Posted: November 9th, 2022, 8:09 pm
by vidwat61
i have Jetbackup 5 with cpanel. i have backup files in there but i was unable to restore or download it bcaz of error (You don't have permissions to access this section.) how to resolve it ?
Re: Jetbackup 5 with cpanel error
Posted: November 14th, 2022, 2:33 am
by JetAppsAdam
Hello vidwat61,
This error occurs when the permissions for cPanel users, set by the server's WHM admin, are set to "No" for a specific action. In this case, it appears that the server admin has disallowed backup downloads for cPanel users. As a result, the only way to resolve this would be to contact the server admin and request permission to download backups.