[FIXED] Backups fail with "remote username contains invalid characters"

[dooh]

Hi,

LE. SSH(Legacy) Plugin update failed because of unresponsive IPv6 IP, change the preference to IPv4 and updated the plugin manually, seems to work now.

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Invalid plugin URL provided (https://repo.jetlicense.com/plugins/jetbackup5-plugin-destination-ssh-1.1.4-9.zip)

Since last stable release, 5.3.14.1 all of our servers fail with

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 [ERROR] remote username contains invalid characters

. Reindex does not work, backup does not work, download does not work. What did break in the release?

Thanks

[JetAppsKevin]

Hello dooh,

We have identified an issue connecting to the Plugin Repository. As a workaround, if your server is using IPv6, can you please try whitelisting our repository's IPv6 address?

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repo-prod-ams3.jetlicense.com - 2a03:b0c0:2:d0::16a1:7001

If using IPv4, please try forcing and IPv4 connection by adding the following to your server's /etc/hosts files:

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64.225.76.83 repo.jetlicense.com

Once done, please reinstall the SSH (Legacy) plugin (Plugins >> Available Plugins >> SSH (Legacy) >> Reinstall) and restart the JetBackup service.

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service jetbackup5d restart

If the issues continue to occur, please reach out to our Tech Support team by emailing [email protected] or through your client area.

Best Regards,