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How i can fix Unknow Error
Posted: June 10th, 2014, 2:59 pm
by waltenydsamdelemos2120
No backup worked so far. Single Account Remote Backup Cron Job :: Unknown Error It's the only error I get. I do not know where and how to try to solve. Where are the logs?
How i can fix Unknow Error
Posted: June 12th, 2014, 3:46 pm
by elialum
Hi,
Have you tried the "Check ftp connection" button in the settings to make sure it works ?
Also, I think we have a problem with passwords that contains special chars, can you please try a password that consists only from letters and numbers ?
Thanks,
Eli.
How i can fix Unknow Error
Posted: June 13th, 2014, 6:51 pm
by Guest
I tested the connection, all right.
How i can fix Unknow Error
Posted: June 16th, 2014, 3:41 pm
by elialum
Hi,
Usually single account remote backups are caused for 3 main reasons -
1. There is no backup file to copy (we don't create the backups, only transfer an already created by cpanel backup).
2. Cron job is not set at: Settings -> Single Account Remote Backups
3. Everything is configured ok, only that the backup job for the specified user is disabled. You can verify this from "Remote backups" -> "Single Account Remote Backups" - Make sure there is a *green* check-mark in the desired username row, and there is a specified backup type under "Backup Types" row.
Most likely it's option #3.
Eli.