I have my accounts buckups with JetBackup cpanel plugin sending backups to Amazon S3. Everyday they run successfully as reported by jetbackup plugin.
Today, my server crashed, so I set up a new server and tried to restore my cpanel accounts. But restore is failing with this log:
[ERROR] Unable to find download file on destination (jetbackup_1_1_658448e167d7767b196b4d52/[ACCOUNTNAME]_658445c15b8e03583c5bc879/snap.3/jetbackup.configs/config/[ACCOUNTNAME].conf). Error: The file/directory provided not found
I went to AWS and what is there is this:
jetbackup_1_1_658448e167d7767b196b4d52/[ACCOUNTNAME]_658445c15b8e03583c5bc879/snap.3/jetbackup.index
All /snap.x/ folder contents for any account have a jetbackup.index file not folder jetbackup.configs
It was supposed to work out of the box, wan't it?
What can I do to restore my accounts?
Please somebody help me!
Ricardo
Jetbackup restore failing
Re: Jetbackup restore failing
If anyone come across this problem, this is how it was solved after help from Jetbackup support:
Destination -> Select the destination -> click on Reindex
After I reindexed the backups I had in S3, I could restore the accounts.
Destination -> Select the destination -> click on Reindex
After I reindexed the backups I had in S3, I could restore the accounts.