JetBackup Community Forums

Restoring domain mydomain.lc (including DNS zone file)
[19/Dec/2023 10:50:28 +0000] [PID 289028] Restoring domain 1.mydomain.lc (including DNS zone file)
[19/Dec/2023 10:50:29 +0000] [PID 289028] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: (XID jemhw5) (XID j6vxda) A DNS entry for the domain “1.mydomain.lc” already exists. at /usr/local/cpanel/Cpanel/Admin/Modules/Cpanel/subdomain.pm line 176.

[19/Dec/2023 10:50:29 +0000] [PID 289028] Restoring domain test11.mydomain.lc (including DNS zone file)
[19/Dec/2023 10:50:30 +0000] [PID 289028] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: (XID 89ju63) (XID 2xgy3w) A DNS entry for the domain “test11.mydomain.lc” already exists. at /usr/local/cpanel/Cpanel/Admin/Modules/Cpanel/subdomain.pm line 176.

Hello zGansalloz,

We greatly appreciate your support and interest for JetBackup! This error occurs when the DNS zone for the domain already exists on the server. To troubleshoot this, please try this workaround from cPanel.

https://support.cpanel.net/hc/en-us/art ... ists-Error

If the issue persists, I suggest opening a ticket with our support team by emailing [email protected] so that they can take a closer look.

Best Regards,