Trouble trying to restore email accounts
Posted: November 7th, 2023, 5:57 am
I am in the process of trying to restore the email accounts of a client affected by an issue with Shadow, which has resulted in their email accounts not being visible in cPanel. During the restoration attempt, an error is displayed. I have chosen to hide the domains to maintain the client's privacy, but I would greatly appreciate someone's help in understanding this issue.
Code: Select all
[07/Nov/2023 03:37:31 +0000] [PID 92319] JetBackup Version: 5.2.11 Panel Version: cPanel 5.2.11 (STABLE)
[07/Nov/2023 03:37:31 +0000] [PID 92319] Download for the account: ---- (UUID: a9296baa7d03801a01d106fd41ee8a48f8cbb041)
[07/Nov/2023 03:37:31 +0000] [PID 92319] Priority: 100050
[07/Nov/2023 03:37:31 +0000] [PID 92319] Options:
[07/Nov/2023 03:37:31 +0000] [PID 92319] - Grant account reseller privileges after restore: No
[07/Nov/2023 03:37:31 +0000] [PID 92319] - Suspend account after restore: No
[07/Nov/2023 03:37:31 +0000] [PID 92319] - Terminate account before restore: No
[07/Nov/2023 03:37:31 +0000] [PID 92319] - Merge backup data with live account data: Yes
[07/Nov/2023 03:37:31 +0000] [PID 92319]
[07/Nov/2023 03:37:31 +0000] [PID 92354] Selected Backup Items:
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918cb | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918ba | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918cd | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918b9 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918cc | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918bd | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918bf | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918ce | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918d0 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c9 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918ca | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c8 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c7 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918bc | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c4 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918d1 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918d2 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c5 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918bb | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918cf | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c6 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c1 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c2 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c3 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918c0 | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354] * Item - Type: 1 | Contains: 8 | Name: [email protected] | Id: 6545a29b099aca456a2918be | Created: 04 November 2023 01:42:03 AM
[07/Nov/2023 03:37:31 +0000] [PID 92354]
[07/Nov/2023 03:37:31 +0000] [PID 92354] Downloading account config data to temporary folder
[07/Nov/2023 03:37:49 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:49 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:49 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:49 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:49 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:49 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:49 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:50 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:50 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:50 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:50 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:50 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:50 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:50 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:50 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:50 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:50 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:51 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:51 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:51 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:51 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:51 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:51 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:51 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:51 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:51 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:51 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:52 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:52 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:52 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:52 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:52 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:52 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:52 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:52 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:52 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:52 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:53 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:53 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:53 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:53 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:53 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:53 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:53 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:53 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:53 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:53 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:54 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:54 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:54 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:54 +0000] [PID 92354] Restoring email account "[email protected]" (Merge flag is on)
[07/Nov/2023 03:37:54 +0000] [PID 92354] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: The account [email protected] already exists!
[07/Nov/2023 03:37:54 +0000] [PID 92354] Executing panel post restore
[07/Nov/2023 03:37:54 +0000] [PID 3014] Partially Completed