JetBackup Community Forums

hi
I am restoring orphan account using the api https://hostname:2087/cgi/addons/jetbac ... end]=false , but the account is restore suspended and not restoring dbs, how can i add it to queue so it is fully restored and active?

any news about this?

Hello ludolugo,

Thank you for your patience. To perform a full account restore using HTTP calls, you would need to have the [parent ID] of the backup you wish to restore.

You would then replace [$SNAPSHOT_ID] with the [parent ID] and [https://hostname.example.com:2087/cpsess##########] with your own domain and valid session token in the HTTP call below. Please make sure that the port number is correct.

https://hostname.example.com:2087/cpses ... apshot_id=[$SNAPSHOT_ID]

Please take a look at our API documentation for more information. Also please note that most of the API calls in v5.3 - EDGE can be used in other v5.x versions and it is updated with example calls and responses.

Best Regards,

Kevin N
JetApps, LLC.
JetApps.com | JetBackup.com

yes you can see in the url that i am using the snapshot id, the restore starts with no problem, the actual problem is that i am sending the option to not suspending the account, but it still get suspended and databases aren't restored because of this

Hello ludolugo,

Apologies for the inconvenience. After testing, we were able to replicate the same results when using the options[suspend] parameter. Please try using the API call WITHOUT the options[suspend] parameter to restore the account and have it remain active.
If the issue persists, please contact our help desk by emailing [email protected].

Thank you,