JetBackup Community Forums

Posted: **March 10th, 2023, 10:08 am**

Hi.

I'm made tests with full downloads

Obtained from the WHM with full Download.
When I go to restore the backup, it fails me because it tells me that the user is not found in the backup

Process

WHM Made download full

MOve file to server cpanel for testing without Jetbackup

If tries

Code: Select all

/usr/local/cpanel/bin/restorepkg download_losjerez_1678434541_42530.tar.gz
. . .
[268637][RESTORE:1 ][A:download_losjere]:       Failed to extract the archive at “/home/download_losjerez_1678434541_42530.tar.gz”: _normalize_extracted_archive: The extracted archive does not contain a valid cpanel user file.
. . .

I see that a full backup tar.gz has format backup/homedir instead losjerez/homedir

How I can download a tar.gz full compatible with cPanel include if server of destination has not a JetBackup?

Posted: **March 14th, 2023, 12:44 am**

Hello castris,

Just to provide some clarification, it should be noted that JetBackup 5 does not offer official support for restoring backups created with JetBackup 5 using any method other than JetBackup 5. This means that you would have to make sure that JetBackup 5 is installed on the server that you are trying to restore the backup on. With that being said, there is an unofficial script for converting JetBackup 5 backups to the cPanel backup structure that you can try to use to work around this issue https://thelazyadmin.blog/convert-jetbackup-to-cpanel. Please note that this script is not officially supported, and using it is AT YOUR OWN RISK.

JetBackup Community Forums

Restore Jetbackup 5 full backup in other server cPanel without jetbackup

Restore Jetbackup 5 full backup in other server cPanel without jetbackup

Re: Restore Jetbackup 5 full backup in other server cPanel without jetbackup