JetBackup Community Forums

Hello,

Jetbackup runs the Job correctly for multiple accounts, only 1 account always returns the same error. Creating backup manually or in Daily Job, error occurs only with this account:

Can you help me?
Thanks

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[ERROR] Failed transferring account "useraccount" backup to destination "nas3b". Error: rsync: connection unexpectedly closed (0 bytes received so far) [sender]
rsync error: error in rsync protocol data stream (code 12) at io.c(228) [sender=v3.2.3]
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Hello osnanderson,

This error is an Rsync error, specifically Rsync error code 12. This can indicate a number of things (insufficient disk space, idle connection timeout, etc.). In order to properly diagnose this issue, we advise that you open a ticket with our 24/7/365 support team by emailing [email protected]