JetBackup Community Forums

None of my backups are restoring on any of my accounts
I get an Error: Invalid new package provided.
Should I wipe all and start over?

Need help client needs site restored

Hello 3awh,

Thank you for reaching out to our team via the JetBackup Forums. Just as a reminder, for time-sensitive issues with JetBackup, I highly recommend reaching out to our 24/7 support technicians at billing.jetapps.com or contact us at [email protected] so that our team could assist with diagnosing your issue(s) in a timely manner.

As with regards to Error: Invalid new package provided, please be advised that we have released a fix on v5.2.8 (currently on the EDGE Tier as of this posting) to address this issue under Case JB5-CP #58 - [Restore] "Invalid new package provided" when Reseller restores account with certain packages. https://changelog.jetbackup.com/jetbackup/5/base#cpanel

If you need assistance in upgrading to v5.2.8 and verifying if applying this fix resolves your issue, please don't hesitate to reach out to our support team. We look forward to hearing from you.

Thank You.

Hi,

I have the same problem, how can I update JB5?

Thanks

Ignacio

Hello imorandin,

You can update JetBackup to the EDGE version then set your update tier back to STABLE so you would continue fetching stable updates in the future by using the following commands:
Please make sure to swap {panel} with your appropriate version (cpanel | directadmin | linux)

For details: https://docs.jetbackup.com/v5.2/adminpa ... ht=Updates

Feel free to reach out to our 24/7 technical support team at [email protected] if you need any further assistance.

Best