JetBackup Community Forums

Hi,

I'm have 2 nodes, where the first is the father and have sites in the server, and the son node where have all e-mails services. Have instaled in all nodes jetbackup, but in the node son, not working, because of the his not a father node, and in node father backup is ok, but not execute backup of the emails account. Have a solution for this?

Hello rafasmleite,

Thank you for your interest in JetBackup and for your inquiry regarding cPanel mailnode support. We do not support it at this time but we continue to work with the cPanel team to add support for this feature in a future update. Just to provide a bit of insight, we are working for an implementation that will only require JetBackup on the parent node as per cPanel's guidelines since cPanel does not allow API requests made directly through the child node(s).

Please stay tuned to our social media channels for updates regarding this feature.

Best Regards,

We're still waiting as well. Not sure what the holdup is.

It's been over a year since cPanel rolled out its mail node version and there's been no feedback on 'when' JB will be supporting the mail node for backups. I got the same answer when I asked the question in a support ticket.

Is this a situation we need to find another backup solution for?

Hello webjive,

Thank you for your continued interest in JetBackup! We understand the need for cPanel mailnode backup support and apologize for any inconvenience this may have caused. Without going into too much detail, we are currently prioritizing a couple of milestones on our development roadmap that we'd like to hit (PHP8, Interworx/Plesk, Google Drive, etc.) before we resume further R&D of this feature. Rest assured, JetApps remains committed to providing secure, reliable, and cutting-edge backup software!