JetBackup Community Forums

I get the following error when I click on the JetBackup icon in WHM after installing it.

Fatal error: Can't connect to the database in /usr/local/cpanel/whostmgr/docroot/jetbackup/common.php on line 60

I could not find any information on this error.

Hi,

Seems like the automated installation was not able to create a MySql user and authenticate.

Please try the following -

1. Completely remove JetBackup
2. Install a fresh copy from the EDGE tier.

You can select update tier from the JetApps menu inside WHM - https://docs.jetapps.com/jetbackup/upgrading

Since JetBackup 3.2, we are not using MySQL anymore so this should resolve your issue

Thanks,
Eli.

Hi,

The Edge tier works. However, I got the following error.

Error while trying to validate your License.
Error: Could not resolve host (https://check.jetlicense.com)

I have not purchased the license yet because I am still trying it out.

Will I need to buy the license to solve the problem?

Hi,

This shouldn't happen. I am not sure what's the issue here...
Can you please open a support ticket with us providing your server login details so we can have a look ?

Thanks,
Eli.

Hi,

The error went away after I have purchased the license.

Regards,
Alvin

Hi,

Thank you for the inputs, I've opened an internal case for our devs to try and replicate this issue.

Thanks
Eli.