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Backup Job Stuck on Account 1 of 4 Total Progress 0%

Posted: June 24th, 2017, 1:13 pm
by craigedmonds
Hi Gang,

I have created an incremental backup for 3 large sites (over 10GB each) and manually ran the job but seems to be stuck. I started the job several hours ago.

I am also checking the remote ftp location and no files are written despite the backup destination being added successfully.

Any ideas?

Re: Backup Job Stuck on Account 1 of 4 Total Progress 0%

Posted: June 28th, 2017, 8:48 am
by elialum
Hi,

It's really hard to diagnose as we need some more information.
Can you please open a support ticket with us providing server details so we could have a closer look ?

Furthermore, I wouldn't recommend using FTP for large sites, rsync over ssh should be much more reliable & faster.

Thanks,
Eli.