Backups are not showing

[mwd]

Backups are not showing in the WHM (should be over 100 and it only shows 25 and can't even view the backup files) and when I went to check the backup dates are changed to 2000-01-01.

The issue started after installing CloudLinux which is a very messy software and it changes a lot of permissions. When I contact them, they only do things that are related to their software and told me to contact other supports for other problems.

[JetAppsTrenton]

Hello mwd,

Thank you for contacting JetBackup! For the initial troubleshooting step, please try reindexing the destination. To do this, navigate to Destinations>> Reindex Destination.

Additionally, you may try restarting the JetBackup services using the commands below:

Code: Select all

service jetmongod restart && sleep 5 && service jetbackup5d restart

If the issue persists after trying the steps above, please open a ticket with our technical support team by emailing [email protected].

Best Regards,

Trenton V
JetApps, LLC.
JetApps.com | JetBackup.com

[mwd]

Thank you for your response. I have already opened the ticket with id 397551.