Clone backup fail

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castris
Posts: 5
Joined: January 27th, 2023, 8:00 pm

Clone backup fail

Post by castris »

Hello.
  • Master server and clone server same version of cpanel
  • Unique account in master no exists in remote

When try run clone jobs get this error

Code: Select all

[27/Jan/2023 17:54:14 +0000] [PID 20418] JetBackup Version: 5.2.11 Panel Version: cPanel 5.2.11 (STABLE)
[27/Jan/2023 17:54:14 +0000] [PID 20418] Clone Name: mydomain Clone (#63d40a0a7e05c91f6c046422)
[27/Jan/2023 17:54:14 +0000] [PID 20418] Clone Type: Accounts (total of 1 accounts)
[27/Jan/2023 17:54:14 +0000] [PID 20418] Clone Contains: Panel Configurations, Home directory Files, Cron Jobs, DNS Zones, SSL Certificates, Email Accounts, FTP Accounts (379)
[27/Jan/2023 17:54:14 +0000] [PID 20418]
[27/Jan/2023 17:54:14 +0000] [PID 20418] Cloning to "FAIL401" destination (#63d4085f119a650a6303fdb2)
[27/Jan/2023 17:54:14 +0000] [PID 20418]
[27/Jan/2023 17:54:14 +0000] [PID 10017] Starting account clone for mydomain
[27/Jan/2023 17:54:15 +0000] [PID 10017] Creating config backup
[27/Jan/2023 17:54:15 +0000] [PID 10017] Starting account backup for mydomain
[27/Jan/2023 17:54:15 +0000] [PID 10017] Configurations Backup
[27/Jan/2023 17:54:26 +0000] [PID 10017] 	- Directory "/usr/local/jetapps/usr/jetbackup5/workspace/backup/cptmp_mydomain_1674842055TuVLOf7W2/cpmove-mydomain"
[27/Jan/2023 17:54:26 +0000] [PID 10017] Transferring account "mydomain" backup to destination "Local pkgacct"
[27/Jan/2023 17:54:47 +0000] [PID 10017] Creating backup
[27/Jan/2023 17:54:47 +0000] [PID 10017] Starting account backup for mydomain
[27/Jan/2023 17:54:47 +0000] [PID 10017] Configurations Backup
[27/Jan/2023 17:54:57 +0000] [PID 10017] 	- Directory "/usr/local/jetapps/usr/jetbackup5/workspace/backup/cptmp_mydomain_1674842087ZdB7nbytV/cpmove-mydomain"
[27/Jan/2023 17:54:57 +0000] [PID 10017] Email Accounts Backup
[27/Jan/2023 17:54:57 +0000] [PID 10017] [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: Failed to send API request to “kvm409.mydomain.com” as “mydomain”: Remote UAPI request error: Server Error from kvm409.mydomain.com: 403 Forbidden Access denied at /usr/local/cpanel/Cpanel/RemoteAPI/Backend/cPanel.pm line 70.

....

[27/Jan/2023 17:54:57 +0000] [PID 10017] Transferring account "mydomain" backup to destination "Local pkgacct"
[27/Jan/2023 17:55:02 +0000] [PID 10017] [ERROR] Backup failed. Error: Not all account "mydomain" backup parts backed up properly
[27/Jan/2023 17:55:02 +0000] [PID 10017] Clone Failed
[27/Jan/2023 17:55:02 +0000] [PID 10017]
[27/Jan/2023 17:55:02 +0000] [PID 20374] Failed
Any idea?
JetAppsAdam
Staff Member
Staff Member
Posts: 74
Joined: August 5th, 2022, 11:01 pm

Re: Clone backup fail

Post by JetAppsAdam »

Hello castris,

Please note that JetBackup uses the API list_pops to enumerate the email accounts of a cPanel user during its operation. In order to verify if the issue is being caused by JetBackup, can you please run the following command in the terminal:

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uapi --user=setdart Email list_pops
If you still receive the "403 Forbidden Access denied" error, please check with your systems administrator to resolve this issue. If you do not receive this error, I would recommend opening a ticket with our 24/7/365 support team. You can do this be emailing [email protected]
Thank you,

Adam G
JetApps, LLC.
JetApps.com | JetBackup.com
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