Backup error: No accounts found for backup

[alexisnostesi]

For past week no daily backups were working despite them working past 2 or so months.

I can recall that i did update whm maybe the reason is that.

Anyhow i get error message saying:

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Backup job "BACKUPNAME" (#617e....3) has been aborted due to the following error: No accounts found for backup

When i go to account there is no active accounts however i can see my account in "Orphan Accounts" secion but i do not know how to retriev it.

Whats the problem and how to i fix this, please advise.

[JetappsCris]

Hello alexisnostesi,

Thank you for reaching out to us via the forums. This issue can mean the accounts may not have been properly fetched by JetBackup.

Can you please try restarting the JetBackup service with the following command:

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service jetbackup5d restart

If the issue persists, we may need to investigate a bit further with you. So please feel free to reach out to our 24/7 support team at [email protected].

[alexisnostesi]

This fixed the problem, thank you