Error in transferring backups to Custom S3 Destination

[alishamekhi]

Hello guys.

We are using cPanel jetbackup plugin version 5 with custom S3 compatible destination in order to store our backups on the cloud.
The problem we have faced into is that none of our backups are successfully sent to the destination since they run into the error "Item Never Finished" right after the message "Transferring account ---- backup to destination ----".

Although we are aware that Custom S3 compatible plugin is already in EXPERIMENTAL tier and it might experience such these errors, but we want to know if there is any misconfiguration in our plugin settings or not.

P.S: The .index files are correctly transferred to the destination. the problem is only exists for the backup files

----------------------------Here is an example of one of the account's log file ---------------------------
[31/Jan/2022 13:50:19 +0000] [PID 2223302] Transferring account "ali" backup to destination "DE Jetbackup"

[31/Jan/2022 13:50:19 +0000] [PID 2223302] [DEBUG] Snapshot Index Hash ID: rsUZEuiyNiYmiZePPDQidwJgExWMyCFOFWmVaSzfPa4

[31/Jan/2022 13:50:19 +0000] [PID 2194579] [ERROR] Item Never Finished

[JetappsCris]

Hi Alishamekhi,

Thank you for reaching out to us via the forums.
It seems you have already reviewed our documentation for S3 destinations. However, because there are so many different factors that could be causing the issue, our team would need to investigate a bit closer to find what could be creating the problem.

For us to better help you, we highly recommend you open a ticket with our 24/7 team by emailing [email protected].
We hope to hear from you soon.