Unable to ping back MC server

[kingsburyweb]

Now that the cPanel v5.2.5-3 is stable, we now have the option to register our servers with JetBackup Management Console. Upon doing so, in the queue we get this error:

Unable to ping back MC server. Error: curl: (28) Connection timed out after 30001 milliseconds

In the firewall, I do have All ICMP enabled on both sides (the management console and cpanel server). I've verified that I can ping both servers, but for some odd reason we keep getting this error when I try to register the server. Are there any other firewall rules that need to be opened up between the two?

Thank you

[kingsburyweb]

In the firewall, I enabled All TCP and that worked. So other than ICMP, there must be more ports I need to open up on the Management Console side..

[JetappsCris]

Hi Kingsburyweb,

Thank you for reaching out to us, via the forums. If you have already configured the recommendations we ask for in our documentation here, please feel free to reach out to our 24/7 support team so we can further investigate the issue.

We hope to hear from you soon so we can better assist you.