Page 1 of 1

CloudLinux 8 - cPanel - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE

Posted: December 1st, 2022, 4:28 pm
by Burti
I got this error:

Failed loading panel preload information. Error: Invalid user id provided - Unable to load account



CloudLinux 7 - DirectAdmin - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE

Re: CloudLinux 8 - cPanel - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE

Posted: December 2nd, 2022, 3:08 am
by JetAppsAdam
Hello Burti,

Sometimes the reason that this error can occur is because of the DirectAdmin API timing out. You can verify this for yourself by running checking the journalctl output:

Code: Select all

journalctl -u jetbackup5d
In order to resolve this, please follow our Knowledgebase article on this issue. https://billing.jetapps.com/index.php?r ... ation.html

If the issue still persists, please don't hesitate to reach out to our 24/7/365 support team! You can reach them by emailing [email protected]