CloudLinux 8 - cPanel - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE

[Burti]

I got this error:

Failed loading panel preload information. Error: Invalid user id provided - Unable to load account



CloudLinux 7 - DirectAdmin - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE

[JetAppsAdam]

Hello Burti,

Sometimes the reason that this error can occur is because of the DirectAdmin API timing out. You can verify this for yourself by running checking the journalctl output:

Code: Select all

journalctl -u jetbackup5d

In order to resolve this, please follow our Knowledgebase article on this issue. https://billing.jetapps.com/index.php?r ... ation.html

If the issue still persists, please don't hesitate to reach out to our 24/7/365 support team! You can reach them by emailing [email protected]