CloudLinux 8 - cPanel - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE

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Burti
Posts: 5
Joined: November 14th, 2022, 1:38 am

CloudLinux 8 - cPanel - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE

Post by Burti »

I got this error:

Failed loading panel preload information. Error: Invalid user id provided - Unable to load account



CloudLinux 7 - DirectAdmin - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE
JetAppsAdam
Staff Member
Staff Member
Posts: 74
Joined: August 5th, 2022, 11:01 pm

Re: CloudLinux 8 - cPanel - Base Version 5.2.7 Panel Version 5.2.10 | Updates Tier STABLE

Post by JetAppsAdam »

Hello Burti,

Sometimes the reason that this error can occur is because of the DirectAdmin API timing out. You can verify this for yourself by running checking the journalctl output:

Code: Select all

journalctl -u jetbackup5d
In order to resolve this, please follow our Knowledgebase article on this issue. https://billing.jetapps.com/index.php?r ... ation.html

If the issue still persists, please don't hesitate to reach out to our 24/7/365 support team! You can reach them by emailing [email protected]
Thank you,

Adam G
JetApps, LLC.
JetApps.com | JetBackup.com
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