Jetbackup 5 with cpanel error

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vidwat61
Posts: 1
Joined: November 9th, 2022, 8:04 pm

Jetbackup 5 with cpanel error

Post by vidwat61 »

i have Jetbackup 5 with cpanel. i have backup files in there but i was unable to restore or download it bcaz of error (You don't have permissions to access this section.) how to resolve it ?
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JetAppsAdam
Staff Member
Staff Member
Posts: 74
Joined: August 5th, 2022, 11:01 pm

Re: Jetbackup 5 with cpanel error

Post by JetAppsAdam »

Hello vidwat61,

This error occurs when the permissions for cPanel users, set by the server's WHM admin, are set to "No" for a specific action. In this case, it appears that the server admin has disallowed backup downloads for cPanel users. As a result, the only way to resolve this would be to contact the server admin and request permission to download backups.
Thank you,

Adam G
JetApps, LLC.
JetApps.com | JetBackup.com
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