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error when restoring from cpanel

Posted: August 9th, 2022, 11:24 am
by ludolugo
Hi
When we try to restore files from jetbackup 5 after starting the restore jb gives a error 500, then the cpanel also shows an error https://prnt.sc/-Elfk9gWVep_ , after we reload it works fine, but the users don't know this and always think that the restore was wrong.

Re: error when restoring from cpanel

Posted: October 25th, 2022, 8:19 am
by ludolugo
we sitll have the errror https://prnt.sc/DpU8tpyH4ZTr , please could you tell me how to solve it?

Re: error when restoring from cpanel

Posted: November 4th, 2022, 5:38 am
by JetAppsAdam
Hello,

We do apologize for the delay in our initial response. Just to clarify, while the restoration process is in progress, these pop-ups are expected and should go away once the restoration process is complete. If the errors still persist after the restoration process completes, we advise that you open a ticket with our 24/7/365 Support Team by emailing [email protected].