error when restoring from cpanel

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ludolugo
Posts: 52
Joined: April 17th, 2020, 10:40 am

error when restoring from cpanel

Post by ludolugo »

Hi
When we try to restore files from jetbackup 5 after starting the restore jb gives a error 500, then the cpanel also shows an error https://prnt.sc/-Elfk9gWVep_ , after we reload it works fine, but the users don't know this and always think that the restore was wrong.
ludolugo
Posts: 52
Joined: April 17th, 2020, 10:40 am

Re: error when restoring from cpanel

Post by ludolugo »

we sitll have the errror https://prnt.sc/DpU8tpyH4ZTr , please could you tell me how to solve it?
JetAppsAdam
Staff Member
Staff Member
Posts: 74
Joined: August 5th, 2022, 11:01 pm

Re: error when restoring from cpanel

Post by JetAppsAdam »

Hello,

We do apologize for the delay in our initial response. Just to clarify, while the restoration process is in progress, these pop-ups are expected and should go away once the restoration process is complete. If the errors still persist after the restoration process completes, we advise that you open a ticket with our 24/7/365 Support Team by emailing [email protected].
Thank you,

Adam G
JetApps, LLC.
JetApps.com | JetBackup.com
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