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Site Jetbackup 404 Error Page
Posted: June 15th, 2022, 4:32 am
by jimhermann3
Folks,
All my site admins are getting a 404 Error Page when they try to access JetBackup.
JetBackup works correctly from the WHM main interface, just not from the cPanel interfaces.
The site admins are redirected to this URL:
https://<server>:2083/cpsess<key>/frontend/jupiter/jetbackup/index.html#!/fullBackups
HTTP error 404
The requested page was not found.
I don't know when this problem started. Using JetBackup 4.1 on cPanel 102 on CentOS 7.9
What went wrong?
Thanks,
Jim
Re: Site Jetbackup 404 Error Page
Posted: June 17th, 2022, 10:39 pm
by JetAppsAnton
Hello Jim,
Thank you for reaching out to our forums regarding your issue with Jetbackup and the cPanel Jupiter theme.
The current STABLE build of JetBackup 4 does not currently support the new cPanel Jupiter Theme out of the box. An update to support the Jupiter theme for JetBackup 4 on CentOS 7 / CloudLinux 7 has just been released on v4.1.1 which is currently on the EDGE Tier and will be available on STABLE in the coming weeks. I do like to add that the Jupiter theme is fully supported in JetBackup v5.2.0 and above.
As a temporary workaround, please try running the following set of commands and see if you are able to access JetBackup with the Jupiter theme.
Code: Select all
rsync -a /usr/local/cpanel/base/frontend/paper_lantern/jetbackup /usr/local/cpanel/base/frontend/jupiter
/usr/local/cpanel/scripts/install_plugin /usr/local/jetapps/install/jetbackup/cpanel_plugins_paper_lantern.tar.gz --theme jupiter
If you still observe issues loading JetBackup 4 on cPanel, please don't hesitate to reach out to our 24/7 support team at
[email protected] so that our technicians could have a further look and address your issue in a timely manner.
Best Regards,
Re: Site Jetbackup 404 Error Page
Posted: April 26th, 2023, 2:08 pm
by jimmo3
hello
In the new update of cPanel, the previous template has been removed (paper lantern) and new theme is jupiter
All my site admins are getting a 404 Error Page when they try to access JetBackup.
JetBackup works correctly from the WHM main interface, just not from the cPanel interfaces.
The site admins are redirected to this URL:
https://<server>:2083/cpsess<key>/frontend/jupiter/jetbackup/index.html#!/fullBackups
HTTP error 404
The requested page was not found.
I don't know when this problem started. Using JetBackup Version 4.0.18 on CentOS v7.9.2009 cPanel Version 110.0.2
What went wrong?
Thanks,
Re: Site Jetbackup 404 Error Page
Posted: April 27th, 2023, 3:17 am
by JetAppsAdam
Hello jimmo3,
Please note that support for the Jupiter theme did not come in JetBackup 4 until JetBackup 4.1.2
https://changelog.jetbackup.com/jetback ... 20CRITICAL Can you please update JetBackup to the latest stable version and let us know if this resolves the issue?
Re: Site Jetbackup 404 Error Page
Posted: May 22nd, 2023, 3:52 pm
by Khalequzzaman
Please consider adding an update that enables root users to reinstall JetBackup version 4 using the command "jetapps --reinstall jetbackup stable." This feature should retain the existing data, configuration, and logs while allowing server administrators to reinstall JetBackup.
Re: Site Jetbackup 404 Error Page
Posted: May 23rd, 2023, 4:07 am
by JetAppsAdam
Hello Khalequzzaman,
Thank you for the suggestion! We'd like to encourage you to submit a feature request. You can do so at request.jetapps.com. Please note that we use the voting system to gauge demand for additional features. The more votes a request has, the more likely it will be up for consideration by our developers.