Back up pending for days at jetbackup 5

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staboul
Posts: 3
Joined: July 1st, 2021, 4:42 pm

Back up pending for days at jetbackup 5

Post by staboul »

Last days my scheduled daily backup keeps running for days and never finish.
I use digitalocean buckets to store my backup there. I read at the documentation that users with cloudlinux should try to change the default rsync setting from "/usr/local/jetapps/usr/bin/rsync" to native rsync.

"There is a known issue with CloudLinux servers when using JetBackup's default rsync /usr/local/jetapps/usr/bin/rsync that can cause the Backup Job Run's Forever issue. As a workaround, it is recommended to use the native rsync. "

It means to write just "rsync" to the field instead of "/usr/local/jetapps/usr/bin/rsync" ??
I did this and the backup still stuck at pending.
https://imgur.com/P9ibyer
https://imgur.com/lnAS2eV

the log file says the following:

[27/Feb/2022 09:56:45 +0000] [PID 17556] JetBackup Version: 5.2.5 Panel Version: cPanel 5.2.5 (STABLE)
[27/Feb/2022 09:56:45 +0000] [PID 17556] Backup Name: S3 alter (#600e23581eef2205424b2fc2)
[27/Feb/2022 09:56:45 +0000] [PID 17556] Backup Type: Accounts (total of 146 accounts)
[27/Feb/2022 09:56:45 +0000] [PID 17556] Backup Contains: Full Account (511)
[27/Feb/2022 09:56:45 +0000] [PID 17556] Backup Structure: Compressed (4)
[27/Feb/2022 09:56:45 +0000] [PID 17556]
[27/Feb/2022 09:56:45 +0000] [PID 17556] Backing up to "digital" destination (#60892877366d8475fa003c42)
[27/Feb/2022 09:56:45 +0000] [PID 17556]

I also tried to find the "Kill zombie process id's" that the documentation said but I can't find it on jetbackup 5.

Any help? I have not taken backup for 4 days and I feel really nervous.
JetappsCris
Staff Member
Staff Member
Posts: 33
Joined: December 1st, 2021, 2:12 am

Re: Back up pending for days at jetbackup 5

Post by JetappsCris »

Hello staboul,

Thank you for reaching out to us via the forums. The documentation you are reviewing is specifically for JetBackup 4.
For JetBackup 5, processes are very different so please only refer to the documentation for JetBackup 5, below:
https://docs.jetbackup.com/v5.2/adminpanel/index.html

In JetBackup 5, there could be many different variables that could be causing your problem, so we highly recommend you revert the changes you made to your rsync settings. Then, for our team to better assist you, we'd like to ask that you please open a support ticket with our 24/7 team by emailing [email protected].

We hope to hear from you soon.
Best Regards,
Cristofer, JetApps Team
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