JB5 possible bug
Posted: August 27th, 2021, 4:26 pm
When JB5 completes a backup we get Backup Partially Completed because the the ssl certificates backup step fails if the account is over disk quota.
Example 1:
[25/Aug/2021 11:56:54 +0000] [PID 2063] [ERROR] Error while trying to get data from whmapi1 "listcrts" function . Error: API failure: (XID fzrwty) The system failed to create the file “/home/complete/ssl/ssl.db.lock” (as EUID: 2090, EGID: 1949 1949) because of the following error: Disk quota exceeded
Example 2:
[25/Aug/2021 22:57:18 +0000] [PID 2063] [ERROR] Error while trying to get data from whmapi1 "listcrts" function . Error: The system failed to create the directory “/home/hostwebo/ssl” as the user “hostwebo” because of an error: Disk quota exceeded
in both cases it results in this status for that account backup:
Backup Partially Completed
This is annoying because we have to then check the logs to see what the issue was only to find out it could not backup SSL because an account was over disk quota.
Example 1:
[25/Aug/2021 11:56:54 +0000] [PID 2063] [ERROR] Error while trying to get data from whmapi1 "listcrts" function . Error: API failure: (XID fzrwty) The system failed to create the file “/home/complete/ssl/ssl.db.lock” (as EUID: 2090, EGID: 1949 1949) because of the following error: Disk quota exceeded
Example 2:
[25/Aug/2021 22:57:18 +0000] [PID 2063] [ERROR] Error while trying to get data from whmapi1 "listcrts" function . Error: The system failed to create the directory “/home/hostwebo/ssl” as the user “hostwebo” because of an error: Disk quota exceeded
in both cases it results in this status for that account backup:
Backup Partially Completed
This is annoying because we have to then check the logs to see what the issue was only to find out it could not backup SSL because an account was over disk quota.