Site Jetbackup 404 Error Page

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Posts: 2
Joined: February 20th, 2021, 8:54 pm

Site Jetbackup 404 Error Page

Post by jimhermann3 »


All my site admins are getting a 404 Error Page when they try to access JetBackup.

JetBackup works correctly from the WHM main interface, just not from the cPanel interfaces.

The site admins are redirected to this URL:


HTTP error 404
The requested page was not found.

I don't know when this problem started. Using JetBackup 4.1 on cPanel 102 on CentOS 7.9

What went wrong?


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Posts: 47
Joined: March 2nd, 2019, 2:40 am

Re: Site Jetbackup 404 Error Page

Post by JetAppsAnton »

Hello Jim,

Thank you for reaching out to our forums regarding your issue with Jetbackup and the cPanel Jupiter theme.

The current STABLE build of JetBackup 4 does not currently support the new cPanel Jupiter Theme out of the box. An update to support the Jupiter theme for JetBackup 4 on CentOS 7 / CloudLinux 7 has just been released on v4.1.1 which is currently on the EDGE Tier and will be available on STABLE in the coming weeks. I do like to add that the Jupiter theme is fully supported in JetBackup v5.2.0 and above.

As a temporary workaround, please try running the following set of commands and see if you are able to access JetBackup with the Jupiter theme.

Code: Select all

rsync -a /usr/local/cpanel/base/frontend/paper_lantern/jetbackup /usr/local/cpanel/base/frontend/jupiter

/usr/local/cpanel/scripts/install_plugin /usr/local/jetapps/install/jetbackup/cpanel_plugins_paper_lantern.tar.gz --theme jupiter
If you still observe issues loading JetBackup 4 on cPanel, please don't hesitate to reach out to our 24/7 support team at [email protected] so that our technicians could have a further look and address your issue in a timely manner.

Best Regards,
Anton, JetApps Team
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