error when restoring backup from cpanel

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Posts: 38
Joined: April 17th, 2020, 10:40 am

error when restoring backup from cpanel

Post by ludolugo »

When a user tries to restore a directory from the cpanel, for example public_html, after clicking the RESTORE button it shows an error 500 , after a few seconds when you reload the page it loads fine but it is annoying and the user thinks that something wrong happened, what can we do to resolve this?
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Posts: 42
Joined: March 2nd, 2019, 2:40 am

Re: error when restoring backup from cpanel

Post by JetAppsAnton »

Hello ludolugo,

Thank you for reaching out regarding your issue. We have had previous reports regarding this issue with JetBackup 5 on cPanel which was subsequently been addressed on Case JB5-Base #996 (v5.2.1)

If you already have v5.2.1 or higher version installed, please kindly reach out to our 24/7 Support Technicians at [email protected] so that our team may further investigate your issue.

Best Regards.
Anton, JetApps Team
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