error when restoring backup from cpanel

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ludolugo
Posts: 38
Joined: April 17th, 2020, 10:40 am

error when restoring backup from cpanel

Post by ludolugo »

Hi
When a user tries to restore a directory from the cpanel, for example public_html, after clicking the RESTORE button it shows an error 500 https://prnt.sc/30xgLiE-jiZ_ , after a few seconds when you reload the page it loads fine but it is annoying and the user thinks that something wrong happened, what can we do to resolve this?
JetAppsAnton
Staff Member
Staff Member
Posts: 42
Joined: March 2nd, 2019, 2:40 am

Re: error when restoring backup from cpanel

Post by JetAppsAnton »

Hello ludolugo,

Thank you for reaching out regarding your issue. We have had previous reports regarding this issue with JetBackup 5 on cPanel which was subsequently been addressed on Case JB5-Base #996 (v5.2.1)

If you already have v5.2.1 or higher version installed, please kindly reach out to our 24/7 Support Technicians at [email protected] so that our team may further investigate your issue.

Best Regards.
Anton, JetApps Team
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