JetBackup Community Forums

Hello someJBuser, I was able to replicate this issue on a test server and will bring this up with our development team. In the meantime, I was able to work around this issue by running the API command all on one line. Using the example command that you have provided, that would look something like t...

Hello myshop, Thank you for your continued interest in JetBackup. We would like to reach out and assure you that JetApps is committed to providing the best possible experience for our customers. Regarding JetBackup for Wordpress, we would like to inform you that the majority of the product was alrea...

Hello castris, Please note that JetBackup uses the API list_pops to enumerate the email accounts of a cPanel user during its operation. In order to verify if the issue is being caused by JetBackup, can you please run the following command in the terminal: uapi --user=setdart Email list_pops If you s...

Hello CollinB, This is an intermittent issue where JetBackup fails to clean up the workspace during the previous backup process, leaving a temporary workspace directory and causing the subsequent backup to fail. Most often this is caused by backup data that is cached in the jetbackup5d service. In t...

Hello uhguser,

I apologize for the inconvenience, however, it is not possible to resume an incomplete backup job in JetBackup. The only available recourse would be to initiate the backup job again from the start.

Hello tamanduarj, To verify that the issue is with JetBackup and not with your FTP client, please try manually connecting to the FTP destination. If you are able to successfully connect manually but are still experiencing issues when attempting to connect through JetBackup, we recommend reaching out...

Hello andersonouverney837, This issue is commonly encountered when JetBackup attempts to perform a backup on a database user that does not have a password set on the associated host. To resolve this issue, you can assign a password to the database user in question. https://billing.jetapps.com/index....

Hello Ewertongk2, Just to clarify, JetBackup tasks (backups, restores, and other background processes) are executed based on your Server's Local Timezone (GMT-3 on your case). As for activity logging, JetBackup utilizes the UTC Timezone as this allows for a static timezone (UTC) for JetBackup logs a...

Hello ludolugo, The distinction between "Total Time" and "Actual Time" for a job refers to the duration of the job's execution. "Total Time" begins when a job is added to the queue and continues until the job is fully completed. In contrast, "Actual Time" is t...

Hello valdersonsantos,

Do you have any questions or concerns regarding this matter that you would like for us to clarify?