Search found 33 matches
- January 6th, 2022, 6:58 am
- Forum: JetBackup cPanel
- Topic: Item Never Finished problem with JB5
- Replies: 5
- Views: 5597
Re: Item Never Finished problem with JB5
Hi petarkozic, Thank you for reaching out to us via our forums. This issue is related to using MariaDB 10.4+ with JetBackup 5 v5.1.14-v5.2.0 This was occurring because we were using the UPDATE command in those versions to set the database user password during a restore which we have verified is not ...
- January 4th, 2022, 3:02 am
- Forum: JetBackup cPanel
- Topic: Disk space requirements for account restore?
- Replies: 3
- Views: 3281
Re: Disk space requirements for account restore?
Hi MEPlus, If that is all you saw that was used, then yes, that would be all you need for the restoration, along with sufficient space to store all the accounts' files, of course. We're glad we could help with your inquiry. And as always, feel free to let us know if you have any other questions. Tha...
- December 31st, 2021, 4:29 am
- Forum: JetBackup cPanel
- Topic: Disk space requirements for account restore?
- Replies: 3
- Views: 3281
Re: Disk space requirements for account restore?
Hello MEPlus, Thank you for reaching out through our forums. Since you are using SSH(rsync), you would only need to account for the Panel information (Panel Config backup item) and database dumps(compressed) for each account to store temporarily during restoration. For all other backup items. includ...
- December 28th, 2021, 4:32 am
- Forum: JetBackup cPanel
- Topic: JetBackup WHM SSH Login Failed for No Reason
- Replies: 3
- Views: 3311
Re: JetBackup WHM SSH Login Failed for No Reason
Hello Netsolutions, Thank you for reaching out to us through our forums. This issue can be caused by several items that could have been set up improperly or in a manner conflicting with JetBackup. Because this problem does not have one specific cause, we would need you to provide any errors you may ...
- December 24th, 2021, 3:48 am
- Forum: JetBackup Management Console
- Topic: Failed to get versions
- Replies: 3
- Views: 4047
Re: Failed to get versions
Hi Ezols,
Thank you forr letting us know you were able to install JetBackup-MC.
Please feel free to reach out to us if you have any questions.
Thank you forr letting us know you were able to install JetBackup-MC.
Please feel free to reach out to us if you have any questions.
- December 15th, 2021, 11:34 pm
- Forum: JetBackup cPanel
- Topic: JetBackup Dissappear from cPanel
- Replies: 3
- Views: 3896
Re: JetBackup Dissappear from cPanel
Hi Terrajon,
Thank you for reaching out to us via the forums.
We've made some minor edits to our previous post for clarity.
Can you please check if you're using the latest JetBackup EDGE version and let us know if the issue persists?
Thank you for reaching out to us via the forums.
We've made some minor edits to our previous post for clarity.
Can you please check if you're using the latest JetBackup EDGE version and let us know if the issue persists?
- December 11th, 2021, 9:46 pm
- Forum: JetBackup cPanel
- Topic: error in backup jetbackup 5
- Replies: 7
- Views: 5907
Re: error in backup jetbackup 5
Hi ludolugo, Thank you for reaching out to us via the forums. We are sorry for the error you are still facing. Unfortunately, because this is still a problem with the panel's API, we would need to investigate further what might be causing the error. For us to better assist you on this matter, please...
- December 7th, 2021, 5:18 am
- Forum: JetBackup cPanel
- Topic: JetBackup WHM SSH Login Failed for No Reason
- Replies: 3
- Views: 3311
Re: JetBackup WHM SSH Login Failed for No Reason
Hi Ibokahveci, We're sorry for the issue you are facing. For our team to better assist you, can you please provide the exact error you are receiving? Please note, for faster response times to important issues, you are always welcome to email our 24/7 support team at support@jetapps.com We hope to he...
- December 7th, 2021, 5:07 am
- Forum: JetBackup cPanel
- Topic: JetBackup Dissappear from cPanel
- Replies: 3
- Views: 3896
Re: JetBackup Dissappear from cPanel
Hi Jefloresb, Thank you for reaching out to us through our forum. There is a known issue where JetBackup version 5.1.14 does not appear on cPanel's new Jupiter theme. However, the issue has been resolved in version 5.2.0. Please try updating JetBackup 5 to the EDGE tier to see if it fixes the proble...
- December 2nd, 2021, 3:30 am
- Forum: JetBackup DirectAdmin
- Topic: Partially completed on DirectAdmin
- Replies: 9
- Views: 7002
Re: Partially completed on DirectAdmin
Hi ArashiInteractive, Thank you for reaching out to us. Our team strives to develop secure, reliable, and cutting-edge backup technology for the web hosting industry and goes through a rigorous development and testing process, which includes an ALPHA release program that gathers alpha testers and ea...