JetBackup Community Forums

Hello ludolugo, We were unable to replicate this issue in version 5.2.11 in our test environment. You could potentially try rebuilding the SSL certificate by running the following command: /scripts/rebuilduserssldb {user} This could also indicate that the description of the SSL private key could be ...

Hello mh02,

It appears that there might be an issue with the configuration of JetBackup by your hosting provider. We recommend reaching out to your hosting provider to seek further assistance and resolution for this matter.

Hello FiestaZero, Can you try running the following commands to restart JetBackup and see if this resolves your issue? service jetmongod restart service jetbackup5d restart If this does not resolve your issue, please feel free to open a ticket with our 24/7/365 support team! You can do so by emailin...

Hello combit, Apologies for any inconvenience this has caused you. This is a known issue that has recently appeared with Hetzner storage destinations. We have created an internal issue (JBB-#1569) for our developers to address this case. In the meantime, you can manually create this destination usin...

Hello jimmo3, Please note that support for the Jupiter theme did not come in JetBackup 4 until JetBackup 4.1.2 https://changelog.jetbackup.com/jetbackup/4/cpanel/#:~:text=2022%2D07%2D17-,Case%20JB4%20%231849,-%2D%20CORE%20CRITICAL Can you please update JetBackup to the latest stable version and let ...

Hello david77383, The snapshot=false that you are seeing is in reference to "Snapshots" (in JetBackup 5 this was renamed to backup on demand) under Settings > Snapshots. Snapshot=false simply means that this backup is not a "Snapshot", but rather just a regularly generated backup...

Hello cgauthey,

Please feel free to attach your localization files in a response to this thread. Once you have done this we can manually import the files to the Localazy project! Please refer to the attached screenshot for instructions on how to attach files.

Hello Morais,

We are very glad to hear that you were able to resolve the issue! If anything changes, or you have any further questions or concerns regarding this matter please do not hesitate to reach out to us. Have a great day!

Hello Morais, Apologies for the delayed response. We were unable to replicate the issue in our test environment. However, you can take a few steps to see if this resolves the issue. Firstly, it appears as if the command that you have run may be slightly misconfigured. Can you try running the followi...

Hello cgauthey, Thank you for your interest in contributing to the JetBackup community! We have set up a Localazy project in order to allow community members to contribute their localizations for JetBackup. If you are interested in contributing, you can navigate to https://locales.jetbackup.com/ and...