JetBackup Community Forums

Hi petarkozic, Thank you for reaching out to us via our forums. This issue is related to using MariaDB 10.4+ with JetBackup 5 v5.1.14-v5.2.0 This was occurring because we were using the UPDATE command in those versions to set the database user password during a restore which we have verified is not ...

Hi MEPlus, If that is all you saw that was used, then yes, that would be all you need for the restoration, along with sufficient space to store all the accounts' files, of course. We're glad we could help with your inquiry. And as always, feel free to let us know if you have any other questions. Tha...

Hello MEPlus, Thank you for reaching out through our forums. Since you are using SSH(rsync), you would only need to account for the Panel information (Panel Config backup item) and database dumps(compressed) for each account to store temporarily during restoration. For all other backup items. includ...

Hello Netsolutions, Thank you for reaching out to us through our forums. This issue can be caused by several items that could have been set up improperly or in a manner conflicting with JetBackup. Because this problem does not have one specific cause, we would need you to provide any errors you may ...

Hi Ezols,

Thank you forr letting us know you were able to install JetBackup-MC.
Please feel free to reach out to us if you have any questions.

Hi Terrajon,

Thank you for reaching out to us via the forums.

We've made some minor edits to our previous post for clarity.
Can you please check if you're using the latest JetBackup EDGE version and let us know if the issue persists?

Hi ludolugo, Thank you for reaching out to us via the forums. We are sorry for the error you are still facing. Unfortunately, because this is still a problem with the panel's API, we would need to investigate further what might be causing the error. For us to better assist you on this matter, please...

Hi Ibokahveci, We're sorry for the issue you are facing. For our team to better assist you, can you please provide the exact error you are receiving? Please note, for faster response times to important issues, you are always welcome to email our 24/7 support team at support@jetapps.com We hope to he...

Hi Jefloresb, Thank you for reaching out to us through our forum. There is a known issue where JetBackup version 5.1.14 does not appear on cPanel's new Jupiter theme. However, the issue has been resolved in version 5.2.0. Please try updating JetBackup 5 to the EDGE tier to see if it fixes the proble...

Hi ArashiInteractive, Thank you for reaching out to us. Our team strives to develop secure, reliable, and cutting-edge backup technology for the web hosting industry and goes through a rigorous development and testing process, which includes an ALPHA release program that gathers alpha testers and ea...