Search found 33 matches

by JetappsCris
February 4th, 2022, 3:37 am
Forum: JetBackup cPanel
Topic: Backup error: No accounts found for backup
Replies: 2
Views: 4094

Re: Backup error: No accounts found for backup

Hello alexisnostesi, Thank you for reaching out to us via the forums. This issue can mean the accounts may not have been properly fetched by JetBackup. Can you please try restarting the JetBackup service with the following command: service jetbackup5d restart If the issue persists, we may need to in...
by JetappsCris
February 3rd, 2022, 5:15 am
Forum: JetBackup DirectAdmin
Topic: Migration from cpanel to directadmin
Replies: 4
Views: 5071

Re: Migration from cpanel to directadmin

Hi kati0109 Thank you for letting us know about the issue you are having and thank you for checking that the file is located in the correct directory. Since you confirmed the file exists, please try to reindex your destination. You can view the reindex button's location in your destinations overview...
by JetappsCris
February 2nd, 2022, 6:24 am
Forum: JetBackup DirectAdmin
Topic: Migration from cpanel to directadmin
Replies: 4
Views: 5071

Re: Migration from cpanel to directadmin

In your case, kati0109, please try setting up the default IP as suggested in our documentation with the following link: https://docs.jetbackup.com/v5.2/adminpanel/settings.html#:~:text=None-,Default%20IP%20Address,-Specify%20the%20default You can configure your server shared IP in this field. Once y...
by JetappsCris
February 2nd, 2022, 6:24 am
Forum: JetBackup DirectAdmin
Topic: Migration from cpanel to directadmin
Replies: 4
Views: 5071

Re: Migration from cpanel to directadmin

Hello kati0109, Thank you for reaching out to us via our forums. If you would like to migrate from a cPanel server to a Direct Admin server, you can do so with the following steps. However, please be sure to read the full post before proceeding , to avoid issues when migrating: 1. On the cPanel Serv...
by JetappsCris
February 2nd, 2022, 4:52 am
Forum: JetBackup DirectAdmin
Topic: Partially completed on DirectAdmin
Replies: 9
Views: 6411

Re: Partially completed on DirectAdmin

Hi Nicksken00, Thank you for reaching out to us via our forums. Yes, at the moment, this issue was resolved in our 5.2.6 EDGE tier. If you would like to upgrade, please use the following commands: jetapps -t jetbackup5-directadmin edge jetapps -u jetbackup5-directadmin Then, to stay on STABLE for fu...
by JetappsCris
February 1st, 2022, 7:20 am
Forum: JetBackup cPanel
Topic: Error Dumping mysql databse
Replies: 4
Views: 4582

Re: Error Dumping mysql databse

Hi ludolugo, Thank you for reaching out to us. This error (Got packet bigger than 'max_allowed_packet' bytes when dumping table) usually occurs when taking the backup of the large database. Can I ask where you changed your max allowed packets? Can you check if it was via our UI: Jetbackup >> setting...
by JetappsCris
February 1st, 2022, 5:37 am
Forum: JetBackup DirectAdmin
Topic: User running jetbackup
Replies: 2
Views: 3849

Re: User running jetbackup

Hi Nickske00, Thanks for reaching out to us via the forums. Please note, for DirectAdmin specifically, JetBackup runs as the Admin user, by default. JetBackup cannot read the file because Admin lacks root permissions. Please try inserting your key into the /home/admin/.ssh/ directory instead. Then, ...
by JetappsCris
February 1st, 2022, 4:59 am
Forum: JetBackup cPanel
Topic: Error in transferring backups to Custom S3 Destination
Replies: 1
Views: 2703

Re: Error in transferring backups to Custom S3 Destination

Hi Alishamekhi, Thank you for reaching out to us via the forums. It seems you have already reviewed our documentation for S3 destinations . However, because there are so many different factors that could be causing the issue, our team would need to investigate a bit closer to find what could be crea...
by JetappsCris
January 19th, 2022, 6:06 am
Forum: JetBackup Management Console
Topic: Unable to ping back MC server
Replies: 2
Views: 7305

Re: Unable to ping back MC server

Hi Kingsburyweb, Thank you for reaching out to us, via the forums. If you have already configured the recommendations we ask for in our documentation here , please feel free to reach out to our 24/7 support team so we can further investigate the issue. We hope to hear from you soon so we can better ...
by JetappsCris
January 11th, 2022, 7:43 am
Forum: JetBackup cPanel
Topic: Notification don't work as expected
Replies: 2
Views: 2918

Re: Notification don't work as expected

Hello Petarkozic, Thank you for reaching out to us via the forums. We are sorry for any confusion this may have caused. "Notify me if there were no backups for" value is being set to the "Notify me if backup runs more than" field when set via the GUI and vice versa The problem yo...