JetBackup Community Forums

Hello Morais, Thank you for reaching out through our forums. We understand that security is of the utmost importance when performing backups over SSH. Although we do not have an exhaustive list of binaries required for JetBackup, please ensure that the jetbackup user you assign has the ability to ex...

Hello, Thank you for reaching out through our forums. The Downloads Page for JetBackup 5 is the place where Downloaded Backups will available to download to your local machine. Once backups have been generated for your accounts, you can download their backups by going to Accounts -> View Backups -> ...

Hello staboul, Thank you for reaching out through our forums. The command `jetbackup -vfR reindex` was a JetBackup 4 CLI command that no longer exists on JetBackup 5. For JetBackup 5 we now have the API that is able to reindex single destinations at a time or you can now queue a reindex via the GUI....

Hello ludolugo, Thank you for bringing this to our attention. The "Search Box" on the Restore and Download page is currently only capable of selecting/listing "Active" accounts. This is why you cannot search for the "Orphan" account. We understand that there are many wa...

Hello perizia, Thank you for reaching out through our forums. In JetBackup, the retention specifies the number of backups that are stored at the destination. If you set the retention to 15, for example, JetBackup will only maintain 15 total backups for that account. New backups generated will take t...

Hello baskettcase, Typically, these "Item Never Finished" errors occur when there was an unknown interruption of the Backup Job. We recommend checking any supplemental logs for any more information about this error. You can find these logs at the following locations: /usr/local/jetapps/var...

Hello fischer, That is correct. In order to restore or download individual files, the backups must be of the Incremental Backup Structure. Additionally, Encrypted backups are limited to only Archived/Compressed Backups. These are the same limitations that existed in JetBackup 4 but our developers ar...

Hello fischer, That is correct. The Select Files option is only available for backups generated using the Incremental Backup Structure. This was is similar behavior to JetBackup 4 which would lock the Backup Structure as Incremental . Please see the following image from JetBackup 4 Restore and Downl...

On JetBackup 5, In order to increase the security of your backups, JetBackup has decided to allow only one Destination per Backup Directory. If the destination with the exact same Backup Directory path was used on a previous installation of JetBackup 5 it will result in the following error: Error: T...

Hello fischer, Thank you for reaching out to our forums. In JetBackup 5 we have adjusted the UI for Account Backup Restore and Download to allow for more granularity of the Backup Items you wish to restore. While the UI is much different compared to JetBackup 4, you are still able to select Files to...