JetBackup Community Forums

Hello, Thank you for reaching out through our forums. I am glad to see that your issue was resolved and thank you for sharing the fix to your reported mongod issue. I would like to add some supplemental resources for other common jetmongod issues we have seen before. You can find these and more in o...

Hello gabi, I'm sorry to see that you were still unable to add your Hetzner Storage Box as an SSH Destination on JetBackup 5. I would like to reiterate that our support team is available 24/7/365 and would be more than willing to assist with Destination Configuration Issues on JetBackup. However, I ...

Hello fbarajas, Thank you for your continued interest in JetBackup 5's S3 Compatible Plugin. Our current STABLE version of JetBackup 5 (v5.1.12) has had many improvements made towards the Indexing Engine and a majority of users have no issues with the S3 Plugin/BackBlaze. The new HTTP Retries allows...

Hello, jamesedward,

Thank you for the update. Please be sure to follow our JetBackup 5 Changelog and our JetBackup 5 Release Notes to be updated when this feature is available. If you have any other questions feel free to let us know.

Hello gabi, Thank you for reaching out through our forums. I am sorry to see you are having issues configuring your Hetzner Storage Box as an SSH Destination. I see that you already verified trying port 23 as mentioned in Hetzner documentation and also verified access to the storage box via sftp. Th...

Hello jamesedward, Correct, JetBackup 5 allows Directory Backup types but does not have a built-in Restore and Download feature at the moment. This is a planned feature that will be included in future versions of JetBackup 5. As mentioned in our documentation , it is possible to manually access your...

Hello obhost, Thank you for reaching out through our forums. The error you reported appears to be an error when JetBackup 5 is attempting to make a DirectAdmin API call ALL_USER_SHOW. Could you check to see if there are any connection issues being logged in /var/log/directadmin/error.log such as a T...

Hello Banthar, Thank you for bringing this to our attention and apologies for any inconvenience. As you know the JETAPI Documentation is still under development as we are continually updating API calls. I have gone ahead and updated the Overview page to reflect the correct usage of "jetbackup5&...

Hello ludolugo, Thank you for reaching out through our forums. As you notices, the default restore selects all available Backup Items. We understand that this can be a bit confusing for some users when they are looking to only restore a specific backup item. The easiest way to remove backup items fr...

Hello Morais, Thank you for the update and apologies for my delay. I am glad to see you were able to resolve the reported issues after adding the ' mv ' command. We will add this to our list of required Linux commands I provided initially. Please let us know if you run into any further issues or hav...