JetBackup Community Forums

Hello Joker, Thank you for your feedback. We do have an Import/Export tool for JB5 that is available on v5.3.5 BETA/EDGE. For more information on this feature, please refer to our documentation. https://docs.jetbackup.com/v5.3-BETA/adminpanel/commandLineTools.html#:~:text=%2DoIP%20%7BIP_ADDR%7D-,Jet...

Hello Joker, JetBackup 4 is not compatible with AlmaLinux 8 as noted in our documentation. https://docs.jetbackup.com/manual/whm/GeneralInformation/installation.html#:~:text=Installation-,System%20requirements,-These%20are%20the I note that the only reason I am trying to install JB 4 on this server ...

Hello jessedavid, This error is due to the account's disk space usage being over 5GB. You are able to adjust this limit for backups on demand by navigating to JetBackup >> Settings >> Backup on Demand and changing the "Automatically disable backup on demand in the following cases" setting ...

Hello itomic,

Thank you for your continued interest and support for JetBackup! To answer you question, JetBackup for cPanel and JetBackup for WordPress both do not require access to xmlrpc.php at any time.

Best Regards,

Hello SeeBeen, We recommend that you update your installation to JetBackup v5.3 BETA. The WiredTiger-jetindexd is deprecated in v5.3, and we have replaced it with remote SQLite databases that are stored on the remote destination which are cached locally only wherever necessary. As a result, reindexi...

Hello itomic, Thank you for the update. We recommend that you update to our latest JetBackup v5.3.5 EDGE. JetBackup v5.3.5 is currently our stable candidate and is expected to release to stable by the end of Q4 2023. v5.3 is our largest release yet with hundreds of resolved cases that include bug fi...

Hello TrevM, From what I understand, you are trying to retrieve emails from a downloaded backup created in JetBackup. To clarify, JetBackup makes a copy of the files in the `/home/{ACCOUNT}/mail/` directory and it is stored in the `/backup/email` directory contained in the downloaded `backup.tar.gz`...

Hello ludolugo, Apologies for the inconvenience. After testing, we were able to replicate the same results when using the options[suspend] parameter. Please try using the API call WITHOUT the options[suspend] parameter to restore the account and have it remain active. https://hostname.example.com:20...

Hello ricrey, Your Server Master Encryption Key can be found by navigating to JetBackup >> Settings >> Privacy & Security. On this page there will be a banner displaying the key. For more information, you can refer to our documentation here: https://docs.jetbackup.com/v5.2/adminpanel/settings.ht...

Hello ludolugo,

Status 38 is not a value that is normally received. If possible, please post a screenshot of the output you are receiving when you are running the API call. Please include the status in the screenshot as well.

Thank you,