JetBackup Community Forums

Hello KHJKW, As the JetBackup restore process relies on the Panel API to restore accounts, at this time the workaround for this issue is still the one provided above. Regarding an option to "not suspend an already suspended account", I'd like to urge you to open a feature request at reques...

Hello, We do apologize for the delay in our initial response. Just to clarify, while the restoration process is in progress, these pop-ups are expected and should go away once the restoration process is complete. If the errors still persist after the restoration process completes, we advise that you...

Hello,

We do appreciate you creating a feature request regarding this matter. Please do keep in mind that gaining a high number of votes helps our team determine how to best use our development resources.

Hello Asasi,

Are there any specific errors that you are getting when trying to install the S3 plugin to help us diagnose the root cause of this issue? If you'd like more expedient help with this issue, we recommend opening a ticket with our 24/7/365 support staff by emailing [email protected]

Hello hostomega, Typically we see this issue when some JetBackup packages are not properly installed initially. To resolve this issue we recommend uninstalling and reinstalling JetBackup. If this does not resolve your issue, or you have any further questions, please do not hesitate to open a ticket ...

Hello Erik, I just wanted to follow up on this post to expand on how you can further verify that your issue is in fact leftover cPanel user files that are causing this issue. One method would be to run the following commands, filling in the relevant "user" and "domain" names with...

Hello Erik, This is an error that can sometimes occur if the user's data/folders/files exist on the server before the restore. Sometimes these files can be left over from when an account was terminated by cPanel. If this issue persists please do not hesitate to open a support ticket by emailing supp...

Hello simply29, I just wanted to give you an update on this situation. While we still currently do not have this feature available out of the box in JetBackup 5, I'd like to point you to the following online resource for an unofficial guide/script that allows you to convert JB5 backups to cPanel for...

Hello, Sorry for the misunderstanding regarding which plugin you were asking about! Just to clarify, the Telegram plugin for JetBackup 5 does not currently support the option to specify a chat_id that is different from the default. If this is a feature that you would like in JetBackup we highly reco...

Hello simply29, Just to clarify, as of right now there is no supported way to convert a JetBackup 5 backup to the cPanel backup format. However, while we still have a few key milestones to hit first, a cPanel format converter plugin continues to be a part of our development roadmap for JetBackup 5 a...