JetBackup Community Forums

Hello Mauzer, Looking at the changes that you have made, the likely reason that you are not achieving the desired result is that the JetBackup 5 API calculates disk usage in bytes. This means that to give accounts under 5GB a high priority, you would have to set the lowusage variable to 5000000000. ...

Hello Burti, That's odd. Typically this indicates that "JB Config" is not enabled for any destination. If you have enabled "JB Config" on at least one of your destinations and you are still having this issue, I recommend that you open a ticket with our 24/7/365 support team by em...

Hello Burti, In order to back up your server configuration, first you need to make sure that "JB Config" is enabled on at least one of your Destinations. Once enabled, the JB Config backup job runs once a day at 1 am. However, if you wish to manually run this job, please install and run th...

Hello Burti,

We sincerely apologize for the delayed response! In order to kill this process please run the following command: If the issue persists following a restart, we advise that you open a ticket with our 24/7/365 support team by emailing [email protected].

Hello thambyz, If you are seeing what look to be encrypted file names, this indicates that you are probably using an S3 storage destination for your backup job. You can read more about the difference between S3 storage objects and traditional files here: https://docs.jetbackup.com/v5.2/adminpanel/De...

Hello vidwat61, This error occurs when the permissions for cPanel users, set by the server's WHM admin, are set to "No" for a specific action. In this case, it appears that the server admin has disallowed backup downloads for cPanel users. As a result, the only way to resolve this would be...

Hello zoltanp, It is possible to use the Multi Account method to indefinitely lock the backups of all accounts created on a specific date! To do this you would go to Restore and Download > Multi Account > Lock Backups > Show More Filters > Set the Backup Date Range to the desired date > Next > Set l...

Hello zoltanp, Restoring all databases only is possible to do in JetBackup, and there are a couple of different methods to achieve this. The first option is the Single Account restore method. To do this you can go to Restore and Download > Single Account > Choose the desired account > Select the des...

Hello hossein, If all of the information (user, pass, etc.) was input correctly into JetBackup, then this would typically indicate some misconfiguration on the FTP server. This could be anything from the FTP config file to the permissions set on the directory that you are trying to use as your desti...

Hello osnanderson, This error is an Rsync error, specifically Rsync error code 12. This can indicate a number of things (insufficient disk space, idle connection timeout, etc.). In order to properly diagnose this issue, we advise that you open a ticket with our 24/7/365 support team by emailing supp...