JetBackup Community Forums

Hello factor3, Based on the information you provided, could you please try Reinstalling your Slack App to your Workspace by visiting https://api.slack.com/ , selecting your corresponding slack app under the "Your Apps" Tab, then navigate to "Oauth & Permissions" under Feature...

Hello imorandin, You can update JetBackup to the EDGE version then set your update tier back to STABLE so you would continue fetching stable updates in the future by using the following commands: jetapps -t jetbackup5-{panel} edge jetapps -u jetbackup5-{panel} jetapps -t jetbackup5-{panel} stable Pl...

Hello 3awh, Thank you for reaching out to our team via the JetBackup Forums. Just as a reminder, for time-sensitive issues with JetBackup, I highly recommend reaching out to our 24/7 support technicians at billing.jetapps.com or contact us at support@jetapps.com so that our team could assist with di...

Hello ludolugo, Thank you for clarifying your use case, I see that you want the ability to back up the "root" mysql database and as you briefly touched on, there currently is no option to back this up in a Panel version of JetBackup 5 out-of-the-box. Just to add, we do have the ability to ...

Hello ludolugo, When configuring your Backup Job, you have the option to select which Backup Items you would like to backup with your Backup Job under the Backup Contains field. For your specific use case, you simply need to make sure you have Databases (and Database Users if preferred) selected, an...

Hello ludolugo, Thank you for reaching out regarding your issue. We have had previous reports regarding this issue with JetBackup 5 on cPanel which was subsequently been addressed on Case JB5-Base #996 (v5.2.1) If you already have v5.2.1 or higher version installed, please kindly reach out to our 24...

Hello lesiex, Thank you for reaching out regarding your inquiry about JetBackup 5 permissions system and the Backup Job section. Just to clarify, only admins and resellers with access to the admin interface (WHM) can have access to the Backup Jobs and Destination sections of JetBackup 5. If you woul...

Hello Morais, Thank you for your inquiry and interest in this feature. To share with you some insight regarding calculating backup sizes, JetBackup is actually able to calculate the backup size for archived/compressed backups during the backup job since each account backup gets processed into a sing...

Hello Gabor, Thank you for reaching out and opening this thread regarding utilizing JetBackup 5's Clone Jobs to assist with server migration. To address your questions: (1) Yes, the `public_html_migrated` only applies for cross-panel migrations. The account's public_html remains intact when cloning ...

Hello rafasmleite, Thank you for your interest in JetBackup and for your inquiry regarding cPanel mailnode support. We do not support it at this time but we continue to work with the cPanel team to add support for this feature in a future update. Just to provide a bit of insight, we are working for ...