JetBackup Community Forums

Hi vbjr, For the most convenient/recommended way to migrate your JetBackup configuration (database backup), please refer to our Disaster Recover documentation here: https://docs.jetbackup.com/manual/whm/DisasterRecovery/restoreFromDisasterRecovery.html If you already have migrated your accounts and ...

Hi ludolugo, The Progress Object is referenced/nested in the BackupJob/CloneJob Object. In your particular case, you may fetch the Backup Job Object through the getBackupJob API call if you specify a particular Backup Job ID(https://docs.jetbackup.com/manual/whm-api/BackupJobs/getBackupJob.html) or ...

Hi MrIver,

Thank you for the additional information, may I suggest opening a ticket with us at [email protected] so that our support technicians could have a further look into your issue and provide better assistance.

Thank You,
Anton, JetApps Team.

Hi MrIver, Apologies for the delay getting back to you. Could you please verify if the following databases are missing or incomplete from your backups after setting the force flag? Just to clarify, With --force, mysqldump prints the error message, but it also writes an SQL comment containing the vie...

Hi MrIver, Glad to hear of your positive experience using JetBackup and sorry to hear about your issue. For Item #1, JetBackup currently does not have a built-in feature to send notifications to for each corresponding accounts regarding their backups. With that said, I will be reaching out to our de...

Hi fbarajas, We're glad to hear of your great experience with JetBackup and incremental backups. As for alternatives outside of a dedicated SSH storage server, your options for destinations that fully supports incremental backups are Local storage provided that it's on a separate device, or through ...

Hi jdeker, Glad to hear that you were able to resolve your prior issue. Now regarding users not able to view their snapshots, I'd first verify if they have the appropriate permissions under the cPanel Permissions Tab in JetBackup WHM. (JetBackup > Permissions > cPanel Permissions - Capture.PNG) Afte...

Hi jdeker, Apologies for the issue you are currently experiencing. A failed status means that the backup job failed to execute, and can be caused by a variety of reasons. Unfortunately, without access to the backup logs, It will be difficult to pinpoint the exact cause of the issue. You may also ena...

Hi aleangelico, I assume you are using an archived/compressed backup job. If so, then yes, unfortunately, JetBackup does require (a bit more than) twice of the account size during the backup on your workspace partition as it needs to generate the backup locally before transferring to your backup des...

Hi aleangelico, To resolve this issue, you may either change your Jetbackup workspace directory (https://docs.jetbackup.com/manual/whm/Settings/general.html#workspace-directory) to a partition with enough free space or contact your system administrator and ask for an increase of the size of the curr...