JetBackup Community Forums

Hello Popetrix, Sorry to hear about the issue you encountered! `Error: Unable to connect to the JetIndex server.` typically occurs when the jetindexd service is not running. You can verify the status of the jetindexd service by running the following command on your server terminal: ``` service jetin...

Hello @defaultdave, Apologies for the issue with the new authentication method for Google Drive in JB4. looking at your screenshot, it does appear that the OAuth 2.0 key you generated is in the correct format (Web application type and redirect URI properly set). barring there were no issues during t...

Hello fbarajas, Thank you for your interest in our latest S3 Plugin v1.0.17 and JetBackup 5 v5.1.11 release. This improves data transfer stability for all S3 Compatible destinations via the upload retries for common HTTP Request Errors and PHP Errors and as well as a few stability improvements and b...

Hello fbarajas, I see that you've reached out to our support team and that they have addressed your questions on your ticket. I'd just like to share that merging existing data with backup data has been implemented on our latest major release, JetBackup 5! With this release, not only will you be able...

Hello myshop, To briefly explain the UI change, we had a few clients raise an issue accounting for backups when browsing the Restore & Download Section as they see more backups than the retention they have set. With the original UI, the Dropdown box only shows the timestamp of the backup so we m...

Thank you myshop, Please rest assured that we take user experience with the utmost importance and are always looking for ways to improve the UI in our software. With that said, we may not always get it exactly right. We greatly appreciate sharing your feedback with us and will share it to our develo...

Hello visualwebhosting,

To better provide you with assistance on setting up your Hetzner Storage Box, please reach out to our 24/7 support team at [email protected] and our team will gladly help in setting that up for you.

Best Regards,
Anton, JetApps Team.

Hi Joker, Thank you for the feedback! Please feel free to open up feature request on our request site at: https://request.jetapps.com/ FYI, obtaining a high number of votes for feature requests from our community is the best way for our dev team to gauge demand and see which features to try and impl...

Hi stephenhare, Thank you for the detailed information you provided regarding to your issue. JetBackup uses mysqldump to backup databases and restoring databases with different collations, including utf8mb4, should be handled seamlessly. With that said, as a preliminary troubleshooting step, I sugge...

Hi MrIver, To better diagnose and provide you with assistance on finding potential bottlenecks on your backup destination, please reach out to your license provider for support on your licensed product, which ensures a more expedient resolution to most issues. If you directly purchased your JetBacku...