JetBackup Community Forums

Hello Glad we could be of assistance! I would like to note that downloads generated with JetBackup JETAPI are stored locally on the server under the downloads workspace. In JetBackup 4 this is a .jbm folder under each account's home directory. In JetBackup 5 this is a folder located at /usr/local/je...

Hello ludolugo, JetBackup 5 relies on panel hooks to gather information about an account whenever an account is created/deleted/suspended/unsuspended etc.. It appears that using the cPanel restorepkg script results in some hooks not being triggered. JetBackup does automatically sync the accounts eve...

Hello, Thank you for reaching out through our forums. I would like to note that our JETAPI may be the easiest way to generate and access your JetBackup Backup Downloads through the terminal. Please have a look at our JETAPI documentation for the version of JetBackup you have installed: JetBackup 5: ...

Hello ludolugo,

Glad to hear this issue was resolved for you. Feel free to reach out to us anytime for more questions. Thank you for your continued support.

Hello ludolugo, Apologies for not clarifying first. In JetBackup 4 we do not keep the destination disk usage information locally. Instead, the disk usage is calculated on demand during the backup process, which is why it appears in the logs. Therefore, we, unfortunately, do not have any object or AP...

Hello ludolugo, In JetBackup 5, the Destinations Disk Usage is stored in our Destinations Object. Details about these objects can be fetched via the JETAPI. For a list of all commands for Destinations Objects please visit: https://docs.jetbackup.com/v5.1/api/Destinations/destinations.html For your c...

Hello, Thank you for reaching out through our forums. As you may know, JetBackup 5 allows you to configure many different new Notification Plugins to receive Alerts. With these new updates, we needed to make changes to the content included in the alerts messages. With that being said, it may be a go...

Hello ludolugo, Thank you for reaching out via our forums. FYI we were aware of the Iframe issues with cross-orgin frames being blocked causing the jetbackup 5 iframe to not load. We have since fixed this issue on JetBackup v5.1.11 which is currently available on the EDGE tier. You can see this chan...

Hello jpringle, Thank you for the update. To check if SELinux is enabled on your destination server, you could run the following commands: getenforce Which will result in either `Permissive` or `Enforcing`. If it is `Enforcing`, please run the following command to disable SELinux: setenforce 0 If th...

Helo chelssi, Thank you for using JetBackup's Directories Backup Feature! In order to help clarify the issue, allow me to ask a few additional questions. Do the new selected folders exist under the original directory? if so, JetBackup will always back up the entire path to the selected folder. What ...