JetBackup Community Forums

Hello Ewertongk2, In JetBackup 5, backup schedules are based on the configured time zone of the server. To ensure that backup jobs run at the desired time, please verify that the server's time zone is correctly set to your local time zone. Note that JetBackup 5 logs are recorded in Coordinated Unive...

Hello pvtlau, We are very sorry to hear that this issue persists for you. Taking a look at the changelog (https://changelog.jetbackup.com/jetbackup/5/base#cpanel), it appears that Case JB5-CP #72 should have been resolved in JetBackup 5.2.8. This updated JetBackup to ensure that JetBackup only start...

Hello osnanderson, While the /usr/local/jetapps/var/lib directory can get quite large depending on the number of backups retained, as well as the overall size of the server that you are backing up, 22GB is still abnormal for this directory. Unfortunately, the contents of this directory cannot be mov...

Hello, We are sorry to hear that you are experiencing this issue! We noticed that it does not appear as though you have debug enabled for your logs, thus making it a bit harder to troubleshoot. You can enable debug logs by going to Settings > Debug Active > Yes. After this could you please try runni...

Hello TomOhio, The way incremental backups currently work is via schedules and backup retains. The first backup created is a full backup, and all subsequent backups created are incremental in nature. If you have, for example, your schedule set to retain 7 backups, once the 8th backup is generated th...

Hello yashbasezap, In order to locate your backup files you would first need to determine the location of the JetBackup destination that was used to store your backups. If the JetBackup destination was a local destination on your server you can try finding the backup files by running the following c...

Hello rcabanzor, The recommended way to delete old backup files is to set up the appropriate retentions and filters on your Backup Job(s) associated with the backups you prefer to delete as well as adjust your Manual/Orphan Backup TTL settings and let JetBackup execute its automatic cleanup. You can...

Hello webjive, Thank you for your continued interest in JetBackup! We understand the need for cPanel mailnode backup support and apologize for any inconvenience this may have caused. Without going into too much detail, we are currently prioritizing a couple of milestones on our development roadmap t...

Hello Burti, Sometimes the reason that this error can occur is because of the DirectAdmin API timing out. You can verify this for yourself by running checking the journalctl output: journalctl -u jetbackup5d In order to resolve this, please follow our Knowledgebase article on this issue. https://bil...

Hello,

We are sorry to hear that you are experiencing this issue! If this is an urgent matter then the best way to get immediate support is to contact our 24/7/365 support team by emailing [email protected]