Search found 97 matches

by JetAppsRichard
September 18th, 2021, 3:45 am
Forum: JetBackup cPanel
Topic: How to remove old JetBackup (v4) backups?
Replies: 4
Views: 5349

Re: How to remove old JetBackup (v4) backups?

Hello, Currently, there is no Utility or tool that can identify "old" folders. However, I would highly suggest opening a Feature Request for that if you believe it should be added in JetBackup 5. You can do so by visiting Start New Topic . With that said, the folder 'jetbackup_3_4_606a4fa1...
by JetAppsRichard
September 16th, 2021, 11:17 pm
Forum: JetBackup cPanel
Topic: How to remove old JetBackup (v4) backups?
Replies: 4
Views: 5349

Re: How to remove old JetBackup (v4) backups?

Hello, Thank you for reaching out through our forums. Our documentation provides information on how to configure JetBackup 4 to clean up its backups automatically, please see A Guide to Upgrading to JetBackup 5 . This documentation also provides information on properly uninstalling JetBackup 4 once ...
by JetAppsRichard
September 16th, 2021, 2:16 am
Forum: JetBackup cPanel
Topic: use API to automate download of latest Full Backup
Replies: 1
Views: 3061

Re: use API to automate download of latest Full Backup

Hello, Thank you for your interest in using our JETAPI to automate your download process. I would like to provide more information about our JETAPI Calls and our JetBackup 5 Hooks that could be used to achieve your request. 1. Generating the JetBackup Download JetBackup 5 uses the Queue to process a...
by JetAppsRichard
September 8th, 2021, 3:20 am
Forum: JetBackup cPanel
Topic: What happened to Google Drive?
Replies: 1
Views: 2572

Re: What happened to Google Drive?

Hello, Thank you for your interest in JetBackup 5! Adding google drive destination is already in consideration but we don't have an ETA for this feature at the moment. There is a feature request open regarding this concern. I'd like to urge you to vote on the feature request at https://request.jetap...
by JetAppsRichard
September 2nd, 2021, 12:29 am
Forum: JetBackup cPanel
Topic: FTP Destination / Storage Box Hetzner
Replies: 2
Views: 4116

Re: FTP Destination / Storage Box Hetzner

Hello, Thank you for your support of JetBackup. I am sorry to see you are having trouble configuring a JetBackup SSH Destination to your Hetzner Storage Box. The forum post Hetzner Connection Problem goes over many useful troubleshooting steps for adding a Hetzner storage box as an SSH Destination. ...
by JetAppsRichard
September 2nd, 2021, 12:19 am
Forum: JetBackup cPanel
Topic: JetBackup5 link missing from new"Juniper" cpanel theme
Replies: 1
Views: 3749

Re: JetBackup5 link missing from new"Juniper" cpanel theme

Hello, Thank you for reaching out through our forums. We are aware of the recent updates with cPanel and the new "Jupiter" theme. Is this the theme you are referring to? If so, we have added support for this new theme on our recent release of JetBackup v5.2.0 which is currently available o...
by JetAppsRichard
September 1st, 2021, 3:17 am
Forum: JetBackup cPanel
Topic: Destination stuck reindexing
Replies: 2
Views: 3086

Re: Destination stuck reindexing

Hello, I'm sorry to hear about the issue you are facing. I would like to point out that this is a known issue in JetBackup v5.1.14, where in some cases an interrupted reindex will cause the destination to be "stuck" reindexing. This has since been fixed in JetBackup v5.2.0 which is now ava...
by JetAppsRichard
August 30th, 2021, 11:01 pm
Forum: JetBackup cPanel
Topic: JetBackup v5.2 EDGE Release - End-User Panel Redesign
Replies: 0
Views: 7128

JetBackup v5.2 EDGE Release - End-User Panel Redesign

Hello Everyone, Thank you for providing your valuable feedback on our JetBackup 5 End-User Panel. Our developers heard your comments and agreed that there were many improvements that could be made to the End-User Panel to make it more "Simple" and "Clear to use". Our recent JetBa...
by JetAppsRichard
August 28th, 2021, 3:41 am
Forum: JetBackup cPanel
Topic: JB5 possible bug
Replies: 1
Views: 2903

Re: JB5 possible bug

Hello, Thank you for reaching out through our forums. The error that is being reported in your examples are from the WHM/cPanel whmapi cli command "listcrts". JetBackup uses the Panel API in order to collect the account information to perform backups. However, in your case it appears that ...
by JetAppsRichard
August 27th, 2021, 2:43 am
Forum: JetBackup cPanel
Topic: Stop backup job
Replies: 1
Views: 3478

Re: Stop backup job

Hello ludolugo, Thank you for reaching out through our forums. In JetBackup 5 all Backup Jobs, Restores, and Downloads are processed via the Queue. On the Queue Page, you will find that you are able to either Cancel All or cancel the single process by clicking on the process and clicking the button ...