Search found 97 matches

by JetAppsRichard
November 2nd, 2021, 6:07 am
Forum: JetBackup cPanel
Topic: Not showing backups in user cPanel account
Replies: 2
Views: 3990

Re: Not showing backups in user cPanel account

Hello, Thank you for reaching out through our forums. To get a better sense of the behavior you are noticing may you please provide the following information: What JetBackup version(s) are you using? Screenshots, (if possible) of the page you are noticing no backups. Is the JetBackup Destination &qu...
by JetAppsRichard
November 2nd, 2021, 5:51 am
Forum: JetBackup DirectAdmin
Topic: Partially completed on DirectAdmin
Replies: 9
Views: 6412

Re: Partially completed on DirectAdmin

Hello, Thank you for the update and for claryifing your use case. As you noted, MariaDB does not support the use of `mysql_config_editor` however, you should still be able to manually create this file and fill in the required fields. To do so please create the file .mylogin.cnf at `/root/.mylogin.cn...
by JetAppsRichard
October 29th, 2021, 2:36 am
Forum: JetBackup DirectAdmin
Topic: Partially completed on DirectAdmin
Replies: 9
Views: 6412

Re: Partially completed on DirectAdmin

Hello, Thank you for reaching out through our forums. I would like to note that we have received similar reports of this issue before with the current version of JetBackup 5 DirectAdmin and have an open issue #JB5DA-78 to track it. To clarify, JetBackup generates a temporary ----.cnf file to pass to...
by JetAppsRichard
October 22nd, 2021, 5:02 am
Forum: JetBackup cPanel
Topic: Jetbackup5 Settings Import/Export
Replies: 5
Views: 6706

Re: Jetbackup5 Settings Import/Export

Hello,

Thank you for the update. Please feel free to let us know if you have any questions about the JETAPI.
by JetAppsRichard
October 21st, 2021, 3:22 am
Forum: JetBackup cPanel
Topic: Is "S3" plugin stable?
Replies: 1
Views: 2694

Re: Is "S3" plugin stable?

Hello, Currently, the S3 Plugin is marked as "experimental" as our developers are continually working on stabilizing the new Indexing Engine (jetindex). At this time there are known issues that we are resolving on our next update (v5.2.1) which will be available on the EDGE tier within the...
by JetAppsRichard
October 19th, 2021, 2:39 am
Forum: JetBackup cPanel
Topic: Jetbackup5 Settings Import/Export
Replies: 5
Views: 6706

Re: Jetbackup5 Settings Import/Export

Hello, Thank you for reaching out through our forums. At this time, JetBackup 5 does not have an export/import configuration feature like the previous JetBackup 4. We do have an internal request to have this feature added in future versions of JetBackup 5 but do not currently have an ETA for this. W...
by JetAppsRichard
October 14th, 2021, 2:53 am
Forum: JetBackup cPanel
Topic: Problem restoring mail
Replies: 3
Views: 9333

Re: Problem restoring mail

Hello ashstimulate, Thank you for reaching out through our forums. There have been many changes to the JetBackup Software since this original thread was opened and we would like to highly recommend reaching out to our support team at support@jetapps.com. Our support team is available 24/7 and can pr...
by JetAppsRichard
October 5th, 2021, 5:32 am
Forum: JetBackup cPanel
Topic: Backblaze for JB5
Replies: 3
Views: 3351

Re: Backblaze for JB5

Hello AustinNorth, May you clarify which link is inaccessible for you? If SSH Destinations like rsync.net or Hetzner Storage Box do not work for you. Another S3 Vendor we can recommend is Wasabi Cloud Storage which offers a free 30-day trial here: https://wasabi.com/ This vendor would be configured ...
by JetAppsRichard
September 28th, 2021, 2:41 am
Forum: JetBackup cPanel
Topic: JetBackup5 api create destination
Replies: 1
Views: 3278

Re: JetBackup5 api create destination

Hello, Thank you for reaching out through our forums! Just to clarify are there any specific errors when creating the Destination via the JETAPI? We have made some updates to our documentation for creating Destinations/the fields it requires. You can see these updates here: JETAPI Destinations v5.2 ...
by JetAppsRichard
September 28th, 2021, 2:35 am
Forum: JetBackup cPanel
Topic: Api Jetbackup 5
Replies: 1
Views: 3155

Re: Api Jetbackup 5

Hello ludolugo, Thank you for your interest in using the JETAPI for your monitoring services. In JetBackup 5, we are no longer calculating the "percentage done" on the Backup Job Object itself, which is what I believe you are using to get the percentage in JetBackup 4. Instead, you can fin...