Search found 54 matches

by JetAppsAnton
April 23rd, 2022, 12:48 am
Forum: JetBackup cPanel
Topic: Error: Json Decode failed with err: 5
Replies: 3
Views: 3669

Re: Error: Json Decode failed with err: 5

Hi LeoAmarante,

I'm glad to hear we were able to assist you in diagnosing and fixing your issue! Please don't hesitate to reach out to our 24/7 Support team if you ever require further assistance with JetBackup!

Best Regards
by JetAppsAnton
April 20th, 2022, 2:16 am
Forum: JetBackup cPanel
Topic: Error: Json Decode failed with err: 5
Replies: 3
Views: 3669

Re: Error: Json Decode failed with err: 5

Hello LeoAmarante, The error " Json Decode failed with err: 5" usually occurs when there is some unsupported/non-UTF character present in one of the package names on your server. Please run the command given below to see if there are any errors related to the UTF-8 charset: grep UTF /var/l...
by JetAppsAnton
April 16th, 2022, 12:48 am
Forum: JetBackup cPanel
Topic: Failed Backup
Replies: 11
Views: 11578

Re: Failed Backup

Could you advise how to update the jetindexd service separately? (Also having the same issue.) Hello WillamIsted, To update the jetindexd service, please try executing the following command: RHEL: yum update jetindex --disablerepo=* --enablerepo=jetapps,jetapps-{tier} * specify either stable, beta,...
by JetAppsAnton
April 14th, 2022, 2:08 am
Forum: JetBackup cPanel
Topic: Failed Backup
Replies: 11
Views: 11578

Re: Failed Backup

Hello,

We'd just like to follow up with the information we were able to gather so far and it appears that the issue was caused by an older version of our jetindexd service (v1.1.0-1) which needed to be updated to v1.1.1-1

Thank You.
by JetAppsAnton
April 14th, 2022, 2:03 am
Forum: JetBackup cPanel
Topic: errors restoring jetbackup 5
Replies: 5
Views: 5435

Re: errors restoring jetbackup 5

Hello ludolugo, Thank you for reaching out back to us. It appears to be a similar issue earlier with the email backups wherein JetBackup is trying to restore a suspended account from the orphan backup and we are unable to use the specific cPanel API we utilize to restore the database users while the...
by JetAppsAnton
April 5th, 2022, 1:46 am
Forum: JetBackup cPanel
Topic: Configuration
Replies: 1
Views: 2968

Re: Configuration

Hello hmdaddy, Thank you for your interest in trying out JetBackup! As per your requirement, Yes you could provide permissions for your resellers to set up their own remote destinations and backup jobs among other additional permissions in JetBackup. For more information regarding the Permission Sys...
by JetAppsAnton
March 31st, 2022, 3:42 am
Forum: JetBackup cPanel
Topic: Failed Backup
Replies: 11
Views: 11578

Re: Failed Backup

Hello Popetrix,

Thank you for opening up a ticket with us and we will update this forum thread as well with our support team's findings and corresponding fix.

Best Regards
by JetAppsAnton
March 29th, 2022, 1:55 am
Forum: JetBackup cPanel
Topic: Google Drive Configuration issue
Replies: 1
Views: 2833

Re: Google Drive Configuration issue

Hello jeffabad, Sorry to hear about your issue adding Google Drive with the new authentication method on JB4. Could you please try generating an OAuth client ID one more time with the Application Type: Web Application and check again. To do so, please follow the steps below: 1. Visit: https://consol...
by JetAppsAnton
March 29th, 2022, 1:42 am
Forum: JetBackup cPanel
Topic: Failed Backup
Replies: 11
Views: 11578

Re: Failed Backup

Hello Popetrix, Thank you for following up and providing us with an update and sorry to hear that you are still having issues running your backup job. Please kindly reach out to our 24/7 Support Team at support@jetapps.com so that our technicians may further assist in diagnosing your issue. Best Reg...
by JetAppsAnton
March 24th, 2022, 9:03 pm
Forum: JetBackup cPanel
Topic: Failed Backup
Replies: 11
Views: 11578

Re: Failed Backup

Hello Popetrix, Thank you for providing us with a snippet of the jetindexd service logs. For our next step, could you please try updating your JetBackup installation to our current EDGE version (v5.2.7) as we introduced improvements in the stability and reliability of our indexing engine (JetIndex)....