Search found 74 matches
- March 7th, 2023, 7:54 am
- Forum: JetBackup cPanel
- Topic: jetbackup5api Backup Job creation
- Replies: 1
- Views: 7388
Re: jetbackup5api Backup Job creation
Hello someJBuser, I was able to replicate this issue on a test server and will bring this up with our development team. In the meantime, I was able to work around this issue by running the API command all on one line. Using the example command that you have provided, that would look something like t...
- February 10th, 2023, 7:29 am
- Forum: JetBackup for WordPress (Solo, Admin, Pro)
- Topic: Lack of JetBackup Updates.. Now we know why
- Replies: 1
- Views: 11938
Re: Lack of JetBackup Updates.. Now we know why
Hello myshop, Thank you for your continued interest in JetBackup. We would like to reach out and assure you that JetApps is committed to providing the best possible experience for our customers. Regarding JetBackup for Wordpress, we would like to inform you that the majority of the product was alrea...
- January 29th, 2023, 9:25 pm
- Forum: JetBackup cPanel
- Topic: Clone backup fail
- Replies: 1
- Views: 6533
Re: Clone backup fail
Hello castris, Please note that JetBackup uses the API list_pops to enumerate the email accounts of a cPanel user during its operation. In order to verify if the issue is being caused by JetBackup, can you please run the following command in the terminal: uapi --user=setdart Email list_pops If you s...
- January 29th, 2023, 9:10 pm
- Forum: JetBackup cPanel
- Topic: [ERROR] Failed creating temp directory
- Replies: 1
- Views: 7266
Re: [ERROR] Failed creating temp directory
Hello CollinB, This is an intermittent issue where JetBackup fails to clean up the workspace during the previous backup process, leaving a temporary workspace directory and causing the subsequent backup to fail. Most often this is caused by backup data that is cached in the jetbackup5d service. In t...
- January 29th, 2023, 8:55 pm
- Forum: JetBackup cPanel
- Topic: Resume unfinished job
- Replies: 1
- Views: 5503
Re: Resume unfinished job
Hello uhguser,
I apologize for the inconvenience, however, it is not possible to resume an incomplete backup job in JetBackup. The only available recourse would be to initiate the backup job again from the start.
I apologize for the inconvenience, however, it is not possible to resume an incomplete backup job in JetBackup. The only available recourse would be to initiate the backup job again from the start.
- January 10th, 2023, 6:02 am
- Forum: JetBackup cPanel
- Topic: CGNAT and Jetbackup
- Replies: 1
- Views: 4137
Re: CGNAT and Jetbackup
Hello tamanduarj, To verify that the issue is with JetBackup and not with your FTP client, please try manually connecting to the FTP destination. If you are able to successfully connect manually but are still experiencing issues when attempting to connect through JetBackup, we recommend reaching out...
- January 5th, 2023, 2:34 am
- Forum: JetBackup cPanel
- Topic: [ERROR] User didn't return any password
- Replies: 1
- Views: 4308
Re: [ERROR] User didn't return any password
Hello andersonouverney837, This issue is commonly encountered when JetBackup attempts to perform a backup on a database user that does not have a password set on the associated host. To resolve this issue, you can assign a password to the database user in question. https://billing.jetapps.com/index....
- January 5th, 2023, 1:49 am
- Forum: JetBackup cPanel
- Topic: Timer GMT Backup
- Replies: 3
- Views: 3197
Re: Timer GMT Backup
Hello Ewertongk2, Just to clarify, JetBackup tasks (backups, restores, and other background processes) are executed based on your Server's Local Timezone (GMT-3 on your case). As for activity logging, JetBackup utilizes the UTC Timezone as this allows for a static timezone (UTC) for JetBackup logs a...
- January 4th, 2023, 1:22 am
- Forum: JetBackup cPanel
- Topic: total time VS actual time
- Replies: 1
- Views: 2194
Re: total time VS actual time
Hello ludolugo, The distinction between "Total Time" and "Actual Time" for a job refers to the duration of the job's execution. "Total Time" begins when a job is added to the queue and continues until the job is fully completed. In contrast, "Actual Time" is t...
- December 30th, 2022, 3:59 am
- Forum: JetBackup cPanel
- Topic: Restore backup from another Cpanel server
- Replies: 1
- Views: 2434
Re: Restore backup from another Cpanel server
Hello valdersonsantos,
Do you have any questions or concerns regarding this matter that you would like for us to clarify?
Do you have any questions or concerns regarding this matter that you would like for us to clarify?