Search found 20 matches

by JetAppsTrenton
April 6th, 2024, 5:09 am
Forum: JetBackup cPanel
Topic: SOLVED: Queue item stuck in pending and won't cancel
Replies: 4
Views: 238

Re: SOLVED: Queue item stuck in pending and won't cancel

Hello tailtwister,

We're glad to hear that your issue was resolved! If you encounter any further problems with JetBackup, feel free to contact this forum or our Support team at [email protected]

Best regards,

Trenton V.
JetApps, LLC.
JetApps.com | JetBackup.com
by JetAppsTrenton
April 5th, 2024, 7:00 am
Forum: JetBackup cPanel
Topic: SOLVED: Queue item stuck in pending and won't cancel
Replies: 4
Views: 238

Re: Queue item stuck in pending and won't cancel

Hello tailtwister, Thank you for contacting our forum! You may try to cancel the JB Config job by restarting the JetBackup services. Below are the commands to run to restart JetBackup. systemctl jetmongod restart systemctl jetbackup5d restart If the issue persists, we have a technical support team a...
by JetAppsTrenton
February 17th, 2024, 6:29 am
Forum: JetBackup cPanel
Topic: Never Finished - [ERROR] #0 /usr/local/jetapps/var/lib/jetbackup5
Replies: 3
Views: 789

Re: Never Finished - [ERROR] #0 /usr/local/jetapps/var/lib/jetbackup5

Hello Idewinne, Kindly attempt to reduce the destination Concurrent Threads value by navigating to JetBackup 5 >> Destination >> Manage Destination >> Maximum Concurrent Threads. Additionally, please turn on debug so we can get more clues on this error. You can do this by accessing JetBackup 5 >> Se...
by JetAppsTrenton
February 11th, 2024, 2:28 am
Forum: JetBackup cPanel
Topic: SFTP backup failed because db too big
Replies: 1
Views: 346

Re: SFTP backup failed because db too big

Hello skyknight, Thank you for supporting JetBackup! To find more clues on the issue, please enable debug mode by accessing Settings >> DebugActive. Afterward, kindly initiate an SFTP backup run and provide us with the error code you received. Best Regards Trenton V JetApps, LLC. JetApps.com | JetBa...
by JetAppsTrenton
February 10th, 2024, 6:08 am
Forum: JetBackup Management Console
Topic: Compatibility with cPanel 5+?
Replies: 4
Views: 3734

Re: Compatibility with cPanel 5+?

Hello shohan Thank you for your interest in JetBackup Management Console. Unfortunately, we identified compatibility issues between the latest JetBackup 5.3.8 release and our current JBMC version that are preventing servers from registering in some cases. Our team is currently in the process of prov...
by JetAppsTrenton
January 13th, 2024, 6:30 am
Forum: JetBackup cPanel
Topic: Restore Failed - whmapi1 setsiteip
Replies: 1
Views: 1301

Re: Restore Failed - whmapi1 setsiteip

Hello ebudist, Thank you for your patience! The error you have provided is not related to JetBackup. It appears that there is an ongoing IP migration task in cPanel|WHM. Kindly initiate another restore for the account once the IP migration finishes. Feel free to update this forum post if you encount...
by JetAppsTrenton
January 6th, 2024, 6:42 am
Forum: JetBackup cPanel
Topic: New backup taking more than one day
Replies: 3
Views: 1090

Re: New backup taking more than one day

Hello rbr, Thank you for your inquiry! To answer your first question, halting the backup procedure would cause the backup job to be marked as aborted, resulting in a failed backup process. Please allow JetBackup to complete the backup task before making any attempts to abort the process. However, If...
by JetAppsTrenton
December 8th, 2023, 2:15 am
Forum: JetBackup cPanel
Topic: Synology via SSH: Rsync not installed on remote
Replies: 6
Views: 894

Re: Synology via SSH: Rsync not installed on remote

Hello 50l3r, Sorry for the inconvenience! We're sorry to hear that Synology disallows adding non-root/admin users with SSH access. This restriction does appear to be an active topic with Synology users according to their forums. There are some community-based workarounds for Synology's SSH restricti...
by JetAppsTrenton
December 1st, 2023, 6:47 am
Forum: JetBackup cPanel
Topic: Restore an account from digital ocean folder
Replies: 1
Views: 1803

Re: Restore an account from digital ocean folder

Hello staboul, To recover a deleted account, navigate to the Accounts section and click "View Orphan Accounts". From there choose the specific account you wish to restore. You can access and select the desired backups to restore. The orphan account feature in JetBackup is designed to store...
by JetAppsTrenton
November 26th, 2023, 2:49 am
Forum: JetBackup cPanel
Topic: Debugging - Partially Completed
Replies: 1
Views: 2814

Re: Debugging - Partially Completed

Hello brooky, Thank you for your patience. To generate more information in the log files, please enable debug mode. You can do this by going into Settings >> Debug Active. Afterward, kindly perform a backup process, and upon completion of the task, you can review the detailed log. From there, you'll...